Customer Technical Delivery Manager

1 month ago

Auckland, New Zealand Genesis Energy Full time

Customer Technical Delivery Manager (Electrical)Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a million customers across the country and providing almost 20% of New Zealand's electricity. We want to be New Zealander's first choice for energy management, striving to deliver new products and services, challenge the status quo, be bold and innovative and take responsibility for our customers and what matters to them.Between now and 2035, Genesis will play a unique and vital role in New Zealand's energy transition. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.About the roleThis role is an exciting opportunity to lead the scoping, pricing, and delivery of non-energy products and services to some of New Zealand's largest commercial and industrial clients. In this role, you will bring your technical background and electrical expertise to bridge the gap between our sales team and valued customers. You will play a pivotal role in driving innovative solutions to improve customer's energy efficiency and reduce carbon emissions that meet and exceed client expectations.Key Responsibilities:Identify customer energy and carbon reduction/optimisation opportunities aligned to Genesis' non-energy product offerings.Develop customer proposals for non-energy products, including commercials and maintaining technical accountability.Guide the sales team with technical acumen in high-stakes meetings and sales processes, including RFPs and renewals.Lead the execution of non-energy projects, managing 3rd party delivery partners or in-house led, ensuring seamless delivery and exceeding client expectations.Act as the link between customers and the product team, providing feedback to enhance our offerings.Be the subject matter expert for downstream of the meter electrical and automation engineering.About youWe are looking for a strategic and technically skilled individual with a keen interest in decarbonisation and sustainability who is passionate about meeting customer needs.Our ideal candidate will also have:Sound experience in an LV electrical and automation engineering role.Experience identifying opportunities and developing supporting business cases and/or customer proposals.Understanding of BMS/SCADA systems and system interfacing.Ideally, experience with customer solar projects, including scoping, design, integration and delivery.Experience in project delivery and contract management.Understanding of the energy market and emerging trends and technologies.Sound technical knowledge of electrical and automation technologies in the industrial sector.About our benefitsAt Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:Health insurance, trauma and life insurance for you, and best doctors online service for you and your family.Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider.A flexible working policy to support you to balance personal and professional needs.Career development opportunities and a supportive learning culture.We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.If you want to help shape the future of New Zealand's energy sector, apply today and join us at Genesis
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