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Platforms Specialist Fleet
1 week ago
Job DescriptionAbout the RoleAre you a tech-savvy problem-solver with a knack for mobile devices?
We're on the hunt for a Platform Specialist to join our Platforms team specializing in supporting our drivers and operations teams.
Bringing with you at least 3 years of experience in a support role and a passion to make a difference.
If you have an interest in weighbridges, onboard computers, and transport management, and are ready to take your career to the next level, we want to hear from youAt WM New Zealand, we believe in fostering a dynamic work environment where innovation thrives.
We're not just looking for a team member—we're looking for someone who will take ownership of their role and drive meaningful change.
Here, you'll be part of a collaborative team that values your insights and expertise.Key responsibilities:Provide Level 2 application support to internal teams, ensuring issues are resolved promptly and effectively.Work with operational staff, drivers, and vendors.Engage in the design, development, and optimization of platforms, ensuring they meet the highest standards of reliability, scalability, and performance.Troubleshoot and resolve complex technical issues in a timely manner.Implement best practices in platform development and support, ensuring compliance with security and data protection standards.Collaborate with other departments and stakeholders to align platform development with business goals.Create and maintain technical documentation, identify opportunities for process improvements, and participate in system testing and user acceptance testing (UAT).Contribute to the continuous improvement of the development and support processes, and the team's technical skillset.QualificationsTo be successful in this role you must have:Excellent communication and interpersonal skills – the ability to communicate technical information, both verbal and written, to a wide range of end-users.Strong analytical and problem-solving skills, with a focus on delivering results.An understanding of operational practices and mobile devices is preferred.Ability to convey complex technical information clearly and effectively to users at all levels.Ability to foster a culture of collaboration and continuous improvement.Tertiary qualification in Computer Science, Information Technology, Engineering, or demonstrated experience.Strong analytical skills with a track record of diagnosing and resolving technical issues.A minimum of 3 years in a similar role with hands-on support experience, including ITIL principles and experience using an incident management tool.What's in it for you:Competitive salary commensurate with experience.Opportunities for professional development and career advancement.A supportive and inclusive work environment that values diversity and encourages work-life balance.The opportunity to make a meaningful impact by contributing to sustainability and environmental conservation efforts.If you're a personable, solution-focused team player with a passion for delivering top-notch support and driving improvements, we want to hear from you
Apply now to join our team and contribute to exciting projects that shape our digital future.Please note - we do not always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply early.WM is an EEO employer and promotes drug and alcohol-free workplaces.You must be in New Zealand and hold a current work visa/residency or NZ citizenship.
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