Door Service Technician

1 day ago

Auckland, New Zealand Himmel'S Architectural Door & Hardware, Llc Full time

PENSA Doors requires a new team member to grow the North Island to allow us to be more reactive and available for our customers in the area. You need to display at least moderate proficiency & understanding of mechanical & electrical principals, in order to become a full time, established service technician in the Industrial Door & Docking industry. An Electrical Service Technician License ideal but not essential. You will be working alongside our experienced Senior Technician, already well established in the area.

Phone, hand tool set & PPE provided. Continuous office & team site support to help develop and build the area and your professional skill set in this niche industry.

An ongoing training programme will be put in place to ensure the following competencies are met -

Key responsibilities

? Assess, repair and maintain entrance systems at the request of the customer and PENSA staff, as part of a scheduled preventative maintenance programme as well as reactive break downs.
? Provide proactive recommendations to improve site conditions.
? Provide detailed reports of any and all progress to Service Coordinator, both in writing (Phone) and phone call.
? Provide accurate details of work done for every job, following all information prompts as provided in the work done forms.
? Strictly follow all site regulations as relayed by each site visited. This includes any and all health and safety, sign in procedures, contact chains etc.
? Maintain high levels of communication with designated customer contact, and if not available, a secondary contact. This then needs to be relayed back to the service coordinator.
? Maintain positive, helpful relationships with all customer contacts.
? Maintain all stock and communicate stock and tool needs in a timely fashion with Service Coordinator.
? Maintain a high level of personal appearance – this includes uniform cleanliness & vehicles maintained.

Safety

? Follow all publicised safety policies/procedures applicable to the job.
? Use as instructed, the appropriate Personal Protective Equipment (PPE ) that has been identified on the Hazard Analysis for the department/role.
? Attend and participate in all safety training, safety committee meetings, audits and Behaviour Based Safety programs assigned (includes external courses as per agreement).
? Report all safety hazards observed. If capable, correct the safety hazard identified.
? Ensure all site supplied Health & Safety procedures are followed for every job.

Key competences

? An understanding of Industrial Doors and Docking equipment service requirements and High-Speed Doors installation and service requirements.
? Understanding of Installation and Service business.
? Proven technical experience.
? Ability to work autonomously.
? Comfortable working with customers both face to face and over the phone.
? Always thinking about offering solutions to customers as well as looking to generate new revenue by selling the company's products and services.
? Demonstrated safety focus with a strong understanding of OHS.
? Excellent communication and numeracy skills both written and verbal.

Key Performance Indicators

? Knowledge base increases on all entrance systems maintained.
? Upskill in electrical and mechanical requirements.
? Improvements implemented on site are maintained.
? Efficiencies are improved and maintained.
? Strong reporting deadlines

Requirements

? High degree of initiative and motivation.
? Proven attention to detail.
? High level of workmanship.
? Strong communication skills.
? Full Drivers License.

Personal qualities

? Good organisational skills
? Customer focused
? Working autonomously
? Good relationship builder
? Great and accurate communicator
? Leader in safety and best practice

Employer questions
Your application will include the following questions:
Do you have a current New Zealand driver's licence?
Do you have customer service experience?
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a service technician?
Are you available to travel for this role when required?
How far are you willing to travel for work?
Are you willing to undergo a pre-employment medical check?

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