Groups, Meetings

2 weeks ago

Waikato, New Zealand Hilton Hotels & Resorts Full time

Hilton Hotels & Resorts – Taupo, North Island Overlooking beautiful Lake Taupo, Hilton Lake Taupo is a 113 room hotel resort. We have a fitness centre, sauna, steam room, spa, heated swimming pool and tennis courts.Our onsite restaurant Bistro Lago is a dining destination for both international visitors and locals, and our conference and event areas offer unique spaces filled with natural light.Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. Our amazing Team Members are at the heart of it all.A Groups, Meetings and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time they arrive at the hotel with their event, working with the hotel to achieve the set goals.What will I be doing?As a Groups, Meetings and Events Coordinator, you will work on the events that occur in the Hotel from initial contact with the head of the event to preparing contracts for groups and events, until the end of the event. You must perform the following tasks to the highest standards:Receive groups and events and keep the hotel updated on their statusDraw up contracts for groups and eventsInsert Rooming List in the system, update payment instructions and enter important information relevant to the groupNegotiate budgets with customersDevelop event Work Orders in the system with all relevant informationConduct instructional groups with all relevant information to the group (number of attendees, category, price, payment method, contact information, special notes, etc.)Perform monthly reports for groups and update closing informationInteract continuously with Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings, and kitchenEngage directly with guests or clients during the stay of groups and eventsParticipate in special activities such as cocktail receptions, welcome tours for groups, etc.Ensure that all client requests are addressed efficientlyWhat are we looking for?A Groups, Meetings and Events Coordinator serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Graduate or MBA in Management, Hospitality, or Marketing - preferredPrevious experience in sales for groups and events, preferably in HospitalityAbility to analyze and manage multiple tasksAbility to solve problems quickly and efficientlyStrong organizational and planning skillsGood computer skills including Excel, PowerPoint, and WordProactive approach to meet deadlines and objectivesWhat is in it for you?Team Member meal per shift in the team dining roomDiscounted Go Hilton Team Member Travel ProgramLearning and development opportunitiesHilton University which offers numerous online coursesThe opportunity to move within departments and the brandThrive at Hilton supports our team's well-being and performance
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