Guest Service Representative

3 weeks ago

Bayofplenty, New Zealand Accor Hotels Full time

Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Job Description Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, answering telephones and exceeding guest expectations. Ensure guest's completely satisfied prior to departure.
Greets, welcomes, escorts and bid farewell to VIP's, special attention and regular guests.
Contacts guests by telephone daily in accordance with Guest Contact Policy.
Is present in the lobby during the major check in & check out times and serves as Lobby ambassador.
Ensures that the VIP and special attention list is prepared each evening for the next day.
Ensures that all gifts, amenities are placed in the rooms in a uniform way.
Makes sure that all announcements and general information to guests are displayed appropriately and correctly.
Uses tact and diplomacy in maintaining a quiet and elegant atmosphere in the lobby and lounge areas.
Maintains a logbook during the day with appropriate entries for the attention of management.
Inspects guest areas for coverage, appearance and supports and follows up when necessary.
Qualifications University degree
Strong written and verbal communication skills in English
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remain calm and courteous at all times
Professional & neat appearance, presentable personality.
Additional Information Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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