Medical Receptionist

2 weeks ago

Auckland, New Zealand Tamakihealth Full time

MEDICAL RECEPTIONIST - MULTIPLE LOCATIONS
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tamaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US:
At Tamaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
WORKING HOURS:
Depending on business needs and the specific vacancy you are applying for, you may be required to work between 3 to 5 days per week during the clinic's operational hours. This includes a rotating shift pattern of day shifts, afternoon shifts, night shifts, and weekends, so flexibility is essential for this role.
KEY RESPONSIBILITIES:
Reception Professionally greet and assist patients and visitors.
Efficiently manage patient flow.
Handle phone calls, messages, and appointments accurately.
Provide courteous assistance and escalate inquiries when necessary.
Keep patients informed about wait times and emergencies.
Monitor and promptly address patient needs in the waiting room.
Accounting Accurately handle patient invoices and claims.
Process payments and manage banking tasks.
Complete various forms and maintain document accuracy.
Privacy and Security Maintain patient confidentiality and adhere to security protocols.
Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
Post-secondary qualification (Desirable).
Experience in medical reception or administration (Desirable).
Familiarity with MedTech Evolution (or similar) preferred.
Customer service background, Kiwi Host or similar training (Advantageous).
Excellent customer service, communication, and numerical skills.
Experience with cash handling and payments.
Experience working in fast-paced and high-demand environments.
Personal Attributes
Culturally capable and sensitive to diverse needs.
Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
Effective time management and adaptability.
Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Maori, Kawa Maori, and Te Tiriti o Waitangi.
Other Requirements
Proof of legal right to work in New Zealand (Essential).
NZ Driver's license (Desirable).
WHY JOIN US?
Make a meaningful impact in healthcare.
Join a dynamic and supportive team.
Develop your skills and grow within our organisation.
Contribute to a diverse and inclusive workplace.
Competitive compensation and benefits.
Car Park provided.
HOW TO APPLY:
To apply for this exciting opportunity, please submit your resume highlighting your qualifications and relevant experience. You can apply through the link provided.
Only individuals with working rights in New Zealand will be considered for the selection process.
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