Housekeeping Supervisor

3 weeks ago

Christchurch, New Zealand Hind Management Full time

About The Role - Te mahi
We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.
Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for cleanliness.
To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.
Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.
This is a permanent, part time role of 20 hours per week minimum, based at Sudima Kaikoura and the rate is $27.00 per hour. Weekend availability is essential.

Responsibilities:
Train housekeepers on cleaning and maintenance tasks.
Oversee staff on a daily basis.
Schedule shifts and arrange for replacements in cases of absence.
Establish and educate staff on cleanliness, productivity, tidiness and hygiene standards.
Motivate team members and resolve any issues that occur on the job.
Respond to customer complaints and special requests.
Ensure compliance with safety and sanitation policies in all areas.
Assisting the room attendants when required.
Prepare all the rooms that need to be serviced for the room attendants.
Guide room attendants to set up equipment and trolleys according to procedures in the Housekeeping Manual.
Identify and access rooms for servicing according to procedure.
Clean equipment and rooms according to guest standards.
Check, replenish or replace room supplies and compendium materials in accordance with Housekeeping Manual.
Log in all maintenance issues to the system, reported by the room attendant or found by me.
Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.
Prepare an End Of Day report at the end of the day to send to other departments.
Requirements
About you | Ko koe tenei
Work experience as a Housekeeping Supervisor or similar role.
Hands-on experience with cleaning and maintenance tasks for large organizations.
Excellent organizational and team management skills.
Stamina to handle the physical demands of the job.
Proven ability in leading a team.
Assist with training and developing the team to achieve company standards.
A high level of organisation, time management and problem-solving skills.
Benefits
e kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Wellbeing programme including Health insurance discounts
Excellent reward & recognition events
Long service and anniversary gifts and benefits
Staff, family and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply.

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