Head of Payments

3 weeks ago

Auckland, New Zealand TOWER Insurance Ltd. Full time

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud Rainbow and DV Free Ticks holders, we are committed to inclusivity and safety.

What you will be doing

As the Head of Payments at Tower, you'll be at the forefront of revolutionizing our payment strategies across New Zealand and the Pacific. Your mission? To craft and implement cutting-edge, digital-first payment solutions that align with Tower's goals and drive our strategic vision forward.

You'll lead a high-performing team, fostering a culture of innovation and continuous improvement. You'll ensure Tower stays ahead in the digital payments landscape by championing new technologies and trends. Your role involves seamless collaboration with various stakeholders to align our payment strategies with broader business objectives.

Compliance and risk management are key. You'll ensure all processes meet regulatory standards while maintaining high ethical standards. Your focus on process excellence will drive efficiencies and enhance the overall customer experience.

Your impact will be significant, helping Tower deliver efficient, secure, and innovative payment solutions. Join us and be part of a team that's not just keeping up with the future but actively shaping it. Your leadership will be crucial in driving our digital transformation and meeting the evolving needs of our customers.

Dive into the Heart of Your Responsibilities:

  • Develop a clear strategy and have ownership on the process from procure - to - pay overpayments across customer payments, supplier payments and claims payments.
  • Work closely with stakeholders across the business such as Claims, Customer Service, Customer Experience Squads and Technology to align with strategic objectives.
  • Create and execute payment strategies that align with Tower Insurance's overall objectives.
  • Drive innovation in payment solutions, leveraging new technologies and trends.
  • Monitor and analyse payment trends, providing insights and recommendations to senior management.
  • Develop a strategic roadmap for the payments function, aligning with the company`s digital transformation initiatives.
  • Champion digital adoption, focusing on driving digital ways to enhance payment structures and platforms.

What You'll Need

The ideal candidate is a digital innovator with extensive experience in payment technologies, a strategic mindset, and a proven track record of driving digital transformation and enhancing payment solutions through cutting-edge technologies.

To be successful in this role, you will also demonstrate the following:

  • 8-10 years' experience in payments, preferably within the insurance or financial services industry
  • Proven experience in leading payment functions, managing teams, and implementing process improvements
  • Proven experience and expertise in digital payment strategies and digital payment technology
  • Knowledge of New Zealand payment systems, banking infrastructure and relevant regulations (including AML, KYC and payment compliance)

Our Commitment

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

  • Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner`s leave.
  • A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
  • Annual Performance Review where you get to showcase your progression.
  • Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
  • Career growth - we promote internal capability; we also have programmes that recognise star performers.
  • Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
  • Discounts on Tower insurance products of up to 50%
  • Free Life Insurance of up to four times your annual base salary
  • Paid parental leave top up for 16 weeks.
  • Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

Apply now:  Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.

Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.

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