It Support Engineer,With A Flair For Sales

4 weeks ago


Auckland, New Zealand Stream-Line Full time

IT Support Engineer, with a flair for SalesAre you an IT enthusiast who thrives on delivering top-tier technical support and enjoys tackling challenges head-on? We are looking for a driven IT Support Engineer to independently manage IT and Telco support for our clients, enhance internal systems, and identify opportunities to provide innovative technical solutions. You'll bring a balance of technical expertise and a customer-first attitude, with the freedom to work autonomously and take ownership of your role.Key Responsibilities:Provide dedicated IT and Telco support to clients, troubleshooting and resolving issues independently.Streamline and optimize internal IT systems.Translate client needs into actionable solutions, promoting and implementing technical innovations.Collaborate with the sales team to present proposals and identify sales opportunities.Take a proactive approach to system monitoring, ticketing, and client communications.Work independently with minimal supervision, delivering high-quality outcomes.Be available for after-hours client support when required.Required Skills and Experience:Expertise in managing Microsoft environments (desktops and servers) for small businesses.Strong proficiency with Windows Server (2008–2019), Active Directory, Exchange, and Terminal Services.Experience with VMWare ESXi or similar virtualization platforms.Excellent troubleshooting and problem-solving skills.A customer-first approach with excellent communication and interpersonal skills.High-level written and verbal English proficiency.Ability to work independently and take initiative in solving complex problems.Preferred Skills:Hands-on experience with Microsoft Office 365.Experience in multi-tenancy hosting environments (Microsoft Exchange, Terminal Services).Familiarity with ticketing systems, system monitoring tools, and PSA/RMM solutions (especially SolarWinds RMM).Knowledge of Linux server management.Additional Information:Full-time role (40 hours per week), with some after-hours requirements.Start Date: ASAP.Applicants must hold NZ residency or a valid NZ work visa.If you're a self-starter with a passion for IT and the drive to excel in both technical support and sales, we'd love to hear from you. Apply now by submitting your CV and cover letter
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