Customer Care Assistant

3 weeks ago

Nelson, New Zealand Calpine Full time

**Job Title:** Customer Care Assistant **Company:** Calpine **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 ### Job Description Calpine is seeking a dedicated and enthusiastic Customer Care Assistant to join our expanding team in Nelson, NZ.
As a pivotal member of our customer service department, you will play a crucial role in delivering exceptional customer experiences and ensuring high levels of satisfaction.
This part-time position is ideal for individuals with a passion for helping others and an interest in developing their customer service skills in a dynamic setting.
### Key Responsibilities - **Customer Interaction:** Serve as the first point of contact for customers via phone, email, and face-to-face interactions.
Handle inquiries and provide accurate information regarding our services and products.
- **Issue Resolution:** Listen to customer concerns and resolve issues through effective problem-solving and negotiation.
Collaborate with other departments to ensure timely and satisfactory resolutions.
- **Data Management:** Maintain accurate customer records and document interactions in our Customer Relationship Management (CRM) system.
Ensure data is updated and organized for team use.
- **Feedback Collection:** Actively seek customer feedback through surveys and direct communication to identify areas for improvement in our services or products.
- **Research:** Conduct necessary research to provide customers with detailed information, assist in resolving complex inquiries, and support the team in service enhancement initiatives.
- **Product Knowledge:** Develop a thorough understanding of Calpine's services and products to provide informed responses to customer queries and enhance overall customer engagement.
- **Support Initiatives:** Participate in training sessions and team meetings to improve personal skills and contribute ideas to enhance customer service strategies.
- **Team Collaboration:** Work closely with team members to maintain a positive and efficient working environment, sharing best practices and insights relevant to customer care.
### Requirements #### Experience and Education - At least 1 year of experience in a customer service or support role preferred.
- A high school diploma or equivalent; further education in a related field is advantageous.
#### Skills - **Resilience:** Demonstrate the ability to manage stress and handle challenging situations with a positive mindset.
- **Independence:** Ability to work autonomously with minimal supervision while proactively seeking solutions and improvements.
- **Research Skills:** Proficient in gathering and analyzing information to assist customers effectively and enhance service delivery.
- **Negotiation Skills:** Possess the ability to engage customers and negotiate sensible solutions while maintaining strong customer relationships.
#### Personality Traits - Strong interpersonal skills with a friendly and approachable demeanor.
- A proactive and positive attitude, with an eagerness to learn and grow within the role.
- A results-oriented mindset with a dedication to customer satisfaction.
### Benefits - Visa sponsorship opportunities for the right candidates.
- Free accommodation provided during employment.
- Company equipment and resources needed to perform your duties effectively.
### Working Environment At Calpine, we value creativity and innovation.
You will have the opportunity to unleash your creative potential in a supportive atmosphere that celebrates new ideas and encourages team collaboration.
Our dynamic work culture will inspire you to take initiative and contribute to meaningful change in our customer service processes.
### Application Deadline Interested candidates are encouraged to apply by **October 27, 2024**.
### Equal Opportunity Statement Calpine is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from all qualified individuals, regardless of their background, gender, ethnicity, age, disability, or any other characteristic.
--- Join our team at Calpine and make a significant impact in delivering unparalleled customer care while advancing your professional journey in a thriving environment.
We look forward to receiving your applicationHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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