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Senior Engineer

1 month ago

Auckland, New Zealand New Era IT Full time

Networks & Systems Administration (Information & Communication Technology)

Full time

New Era Technology is a global technology solutions provider with 4,500+ employees and 80+ offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility, and commitment. If this resonates with you, there is an opportunity to join New Era Technology’s growing team of highly skilled and industry-certified professionals.

What is the role

We are currently on the hunt for an experienced Senior Engineer who has experience working for an IT Systems Integrator or Managed Service Provider. This role is responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing, and product/service recommendations. With our front-line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.

Key responsibilities of the role include:

  • Implementation of Windows Servers, Azure, Office 365, Exchange, Networks, and Virtual environments
  • Assisting in planning and managing roll-outs
  • Providing on-site and remote support to customers
  • Managing tickets, job priorities, and processing incoming calls, ensuring SLA's are met
  • Reporting on trends in the market and within the customer base, staff progress, and new initiatives

Who we are looking for

This is a customer-facing role that needs someone who has excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organizational skills will be heavily favored. Technical skills required include:

  • Windows Server – 20XX – setup, administration, support, and maintenance
  • Exchange Server 2013/16/19 setup, support, and administration
  • Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365
  • Remote Desktop/Terminal Server/Citrix setup, support, and administration
  • Veeam, StorageCraft, Backup Exec setup, support, and administration
  • Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded
  • Basic telephone system support – any experience highly regarded
  • Experience with remote support tools – TeamViewer, Remote Desktop Manager, etc.
  • VMWare

What we offer

  • A friendly team environment with a strong technical support network
  • Broad range of options for training and developing your IT skills
  • Opportunity to work with the IT industry's latest technologies
  • Internal career growth for high performers and IT superstars
  • Cost price on products from our suppliers

This is an opportunity to grow your skills and your career in a positive, results-focused environment. If you feel this is a role where you can thrive, apply now.

Salary package offered commensurate with skills, experience, and certifications.

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