Restaurant / Functions Operations Leader

3 weeks ago

Tauranga, New Zealand Trinity Wharf Tauranga Full time

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$26 – $30 per hour. Dependent on experience.

Imagine working in a slice of paradise alongside a tight-knit group of passionate hospitality legends who genuinely love what we do—and where we do it.

With our unbeatable location right on the water, there’s no better place to work and grow your hospitality career.Owned by a local family with a passion for genuinekiwi hospitality and showcasing the stunning Tauranga harbour, working at Trinity Wharf isn’t just about having a job - it’s a lifestyle. Perched on three piers stretching over the water’s edge, our hotel offers jaw-dropping panoramic views framed by floor-to-ceiling windows. We’re all about bringing the beauty and chill vibes of the Bay right to our guests doorstep.

Whether they are here to work, relax, or celebrate, they come to escape the hustle and bustle and dive into the laid-back, coastal atmosphere we’re known for.

Now’s your chance to be part of the magic We’re looking for a rockstar to join our Food & Beverage team as a Restaurant & Functions Operations Leader.

At Trinity Wharf, every team member plays a key role in creating unforgettable moments for our guests. Our team is fun, passionate, and proud to call this incredible place “work.” If you’re all about delivering amazing hospitality and love the idea of working in one of the most unique waterfront spots in the Bay, we’d love to hear from you

JOB DESCRIPTION:

Reporting to the Food & Beverage Operations Manager, you will specialise in Restaurant and Functions Operations for the hotel.

Lead the Restaurant and/or Functions team on your designated shift, ensuring that the expectations of our guests and staff are met (if not bettered), by consistently working professionally and efficiently.

Up to two roles available.

30-40 hours per week.

7 day rotating roster.

KEY RESPONSIBILITIES:

You will:

Restaurant:

  • Actively supervise and coordinate the daily operation of Restaurant services. Support employees on the floor to ensure consistent delivery of top quality service.
  • Conduct motivational pre-service briefing with Front of House Waitstaff, providing support and training to successfully promote specials, up-sell and to achieve of sales targets.
  • Resolve any staff issues that may occur on your shift in a timely and professional manner.
  • Supervise the operation of the point of sale system ensuring efficient and accurate cash handling, including posting of charges
  • Address and effectively resolve any customer complaints. Where necessary escalate complaint to the F&B Operations Manager and/or the General Manager.
  • Work alongside the Kitchen team to ensure all orders are processed correctly, and all food is served as per guest preferences; including all room-service orders.

Functions:

  • Coordinate the daily operation of Function and Event services. Support employees on the floor to ensure all tasks are completed on time, and that there is consistent delivery of top quality service.
  • Coordinate with the Executive Chef and Functions Operations Leader, the Events/Sales and Reservations teams to ensure smooth set-up and running of all functions, events, and group bookings coming and going from the hotel.
  • Lead and prepare event set ups and pack downs, including setting up and packing away tables, table cloths and place settings, and buffets.
  • Support the function and attendee experience from the moment they arrive to the time that they leave, representing the brand of the hotel and your team to the highest standard.
  • Ensure all safety regulations are clearly communicated and followed. Give health and safety briefings for functions and events. In an emergency act as Chief Fire Warden, directing guests and employees how to get to the evacuation point.

(Full job descriptions available on request).

KEY REQUIREMENTS:

  • Proven experience in a similar industry.
  • LCQ qualification and holder of a current Manager Certificate – Liquor
  • A high level of energy and demonstrated flexibility in Customer Service.
  • Enthusiastic, self-motivated and highly organised.
  • A passion for mixing and serving beverages and a sound wine and food knowledge.
  • Computer literate. Knowledge of POS technology.
  • Ability to work competently under pressure.
  • Reliable & flexible to change.

BENEFITS:

  • Free barista coffee per day.
  • Free parking onsite.
  • Employee discounts on hotel services and dining.
  • 1 x night’s stay after 12 months of continuous employment
  • Birthday leave, paid day off.

Only shortlisted applicants will be contacted.

Applicants for this position should have NZ residency or a valid NZ work visa.

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Your application will include the following questions:

  • Which of the following statements best describes your right to work in New Zealand? Do you hold a current New Zealand General Managers certificate? Do you have experience using point of sale (POS) software? How many years' experience do you have as a Shift Manager?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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