Senior Business Analyst

6 days ago

Auckland, Auckland, New Zealand ANZ Full time
Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō Te Tūranga - About The Role

As a Senior Business Analyst in the Cards Switching NZ Technology team, you will play a pivotal role in enhancing the bank's card switching services.

Our team is responsible for the online authorization and processing of ATM and Merchant Point of Sale acquired card transactions, ensuring they are validated and routed correctly to the issuer for approval.

Additionally, we manage data and reporting for cardholder and merchant transaction settlement, delivering seamless and secure transaction processing for ANZ customers.

In this role, you will liaise with both internal and external stakeholders to elicit, analyse, communicate, and validate business requirements. You will work with both our delivery team and external vendor to build excellent solutions. You will also work with the production support team to analyse and rectify production issues.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Auckland or Wellington

Ka aha tō rā e kite ai? - What will your day look like?

As a Senior Business Analyst, you will:

  1. Collaborate with stakeholders to gather and document business requirements for card transactions, including VisaNet, MasterCard and NZ Domestic message protocols.
  2. Analyse and translate business needs into functional and non-functional requirements, working closely with development teams to ensure accurate implementation of requirements.
  3. Taking the initiative: pro-actively identifying gaps, opportunities or potential issues within the technology and business areas, promoting the change.
  4. Develop and maintain detailed documentation, including use cases, process flows, and data models.
  5. Support all stages of testing to ensure solutions meet business needs.
  6. Provide expertise and guidance on industry best practices, regulatory requirements, and the New Zealand domestic card transaction processing landscape.
  7. Act as a liaison between business units, technology teams, and external vendors.
  8. Understand and support card transaction settlement processing, ensuring our systems assist in accurate and timely settlement of transactions.
  9. Work with data requirements for transaction processing, ensuring data integrity, security, and compliance with relevant regulations.
  10. Utilise your knowledge of basic SQL queries for investigating issues and requirements.
  11. Assist in production incident resolution and problem management, ensuring timely and effective resolution of issues to minimize impact on business operations.
  12. Working in a cross-functional team, taking on a variety of analyst roles, and have the ability to flex between business and technical analysis.
Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  1. Minimum of 5 years of experience as a Technology Business Analyst, preferably in Card Payment industry.
  2. Strong understanding of authorization and processing of ATM and POS-acquired card transactions and card industry message format protocols.
  3. Good knowledge of the New Zealand domestic card transaction processing landscape.
  4. Knowledge of card transaction settlement processing.
  5. Experience in data management for transaction processing, including data integrity, security, and compliance.
  6. Experience in writing and understanding SQL.
  7. Experience in incident resolution and problem management.
  8. Proficiency in business analysis tools and methodologies.
  9. Excellent communication and interpersonal skills.
  10. Ability to work independently and as part of a team.
  11. Strong problem-solving and analytical skills.
  12. Experience in Agile and SDLC methods and techniques.
  13. Experience in requirements elicitation, requirements analysis, requirements management.
He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 90736.

Te Rā Ōtinga - Job Posting End Date

04/04/2025 , 11.59pm, (Melbourne Australia)

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