Business Improvement Process Lead

2 weeks ago

Auckland, New Zealand Auckland Council Full time

Lead and manage operational improvement initiatives that deliver value.

Focus on process optimisation and creating a pipeline of improvement initiatives.

Key role in the Parks & Community Facilities Department.

Parks & Community Facilities (PCF) is dedicated to making great places Aucklanders love by supporting several related services such as asset maintenance, management and renewals of Parks, Open Spaces, Buildings, Facilities, Conservation Areas and Urban Ngahere (forest). As kaitiaki (guardian) of Auckland Council parks and facilities, we play a vital role in promoting the wellbeing of our communities and environment while also delivering strategically significant programmes.

Reporting to the Manager Continuous Improvement, you’ll be working with a progressive and evolving team that embraces new ways of thinking and encourages challenging the status quo. This results-oriented role is key in driving Parks & Community Facilities business improvement programme forward ensuring value for money for all our stakeholders.

Focused on the analysis of business activity to develop a pipeline of process and system improvement activities, you’ll be comfortable knowing when and how to use various improvement methodologies while working to facilitate collaborative problem solving. You’ll be helping to identify and define improvement opportunities and embed process management principles while challenging established thinking.

Additional aspects of the role include supporting and coaching staff to be customer centric, ensuring success is measured and realised, internal and external business operations are integrated, and best practice is achieved consistently across Parks & Community Facilities.

Due to the results focus, you’ll be required to have proven experience in the investigation and analysis of business operations, as well as delivery of process/systems improvements that are customer focused.

Alongside a relevant tertiary qualification or equivalent gained experience managing customer centric services and delivering high performance outcomes, you’ll be able to point to solid experience in delivering and embedding process and service improvements for commercial outcomes. You’ll be strong in relationship management being able to facilitate the bringing together of diverse groups and drive collaboration. Being able to work with varied stakeholders and facilitate the delivery of measurable outcomes from your customer centric services provision is essential.

Experience in delivering results and innovation in a high public profile environment would be advantageous.

We offer you a career enhancing opportunity, competitive remuneration and to be part of Auckland’s meaningful history. At the forefront of our community development, you will be given the opportunity to be part of a team that is dynamic and passionate about what PCF does. Working 40 hours per week Monday to Friday, you will have some flexibility with how those hours are set.

You will be offered a challenge, huge variety and a real opportunity to make a difference to the community.

Apply today (telling us why you are interested in and right for this opportunity) by cover letter along with your CV.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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