Front Office Manager

3 weeks ago

Far North, New Zealand Rosewood Hotels Full time

Add expected salary to your profile for insights.
Do you have a passion for delivering exceptional, luxury guest experiences and want to support others to thrive as hospitality professionals by sharing your expertise and experience? We want to hear from you
Come and join us at Rosewood Kauri Cliffs where we inspire imagination, enrich lives, and discover the uncharted.
About the role:
We are seeking an experienced and enthusiastic hospitality professional to focus on achieving the ultimate Guest Experience.
You will have excellent communication skills, can easily navigate and learn different industry software solutions, a high level of attention to detail, and the ability to multitask. This role requires experience and skill in managing guest and colleague relationships, as well as the ability to drive a team to achieve consistently highest standards.
Reporting to Lodge Management, the Front Office Manager is responsible for:
Overseeing, recruiting, mentoring, and training the Guest Reception team;
Providing daily Operations reports;
Meeting with and assisting guests, ensuring a unique and memorable experience;
Liaising with our accounts team regarding invoices and payments;
Ensuring all departments are kept up to date on reservations and guest requirements.
About you:
The successful candidate must be passionate, well-presented, possess strong communication skills (verbal and written), and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
Industry appropriate tertiary qualifications and a minimum of three years' experience in a senior Reception or equivalent role within a five-star hotel or lodge environment is required.
A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as intermediate to advanced computer skills are essential. As is a winning smile and the ability to surprise and delight our guests
This is a unique role and one that differs greatly from a typical hotel or resort FOM role.
What we offer:
At Rosewood Kauri Cliffs, we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due to our remote location, you will need to have your own reliable transport and a valid working visa or work rights to apply. We are an Accredited Employer with Immigration New Zealand.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.

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