Customer Service Officer

2 weeks ago

Far North, New Zealand Far North District Council Full time

Customer Service Officer - Multiskilled (Service Centres)Are you passionate about making a difference in your community? Do you thrive in a dynamic environment where no two days are the same?Far North District Council is looking for a dedicated and versatile Customer Service Officer to join our team. In this role, you'll be the friendly face and helpful voice that our residents rely on, providing exceptional service across a variety of channels. If you have a knack for problem-solving, excellent communication skills, and a commitment to excellence, we want to hear from youTe Wero – The ChallengeAs a Customer Service Officer – Multiskilled you'll:Provide Exceptional Customer Service: Deliver an outstanding customer service experience to all our customers, ensuring their needs are met with efficiency and care.Be the First Point of Contact: Serve as the primary point of contact in our contact centre and at the counter, providing a seamless and welcoming interaction for all inquiries.Provide Administrative Support: Perform general administrative duties related to the Customer Services Department and the Community & Engagement Group, ensuring smooth operations and effective communication.Be involved in Community Engagement: Assist in various community engagement activities, fostering strong relationships and promoting council initiatives.We're looking for someone with:Customer service experience and/or qualifications.Experience in providing varied services from a local authority perspective.Contact center and customer service background.High computer literacy.Administrative skills and experience.Knowledge of the local area.Ability to connect with diverse communities.Proven cash handling experience.Strong organizational and multitasking abilities.Enthusiasm and commitment to excellent customer service.Strong written and oral communication skills.Ability to relate to a wide range of people.Advanced documentation, report, and workflow writing skills.High-level relationship management and customer facilitation skills.A commitment to achieving the best outcomes for the community.Far North District Council is proud of our diverse workforce and is committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.You will be given all the tools of the trade to hit the ground running.Learning & Development plan to ensure your ongoing growth and success within the organisation.The salary for this position is Grade 10 within Council's salary structure (Band: $50,546 to $59,466 pro rata per annum) dependent on qualifications and experience, plus Kiwi Saver.We offer hybrid working and flexible work arrangements.Free $100,000 life insurance scheme (conditions apply).Free Will package, so that if the unexpected happens your family is supported.Join us at Far North District Council and be a part of something bigger. Apply today and start making a differenceCreating Great Places, Supporting our People
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