Service & Repair Technician

6 hours ago

Auckland, New Zealand Gallagher Group Limited Full time

Our purpose at Gallagher is 'Protect what matters most' and we live it every day.
Not only does our technology protect some of the world's highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families.
We've been in business since 1938, and our high-tech animal management solutions are now sought after around the world.
Within our Animal Management business, we're passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues.
About the Role Are you passionate about delivering exceptional technical service and solutions?
Join us as a Service and Repair Technician to ensure product issues experienced by our customers are resolved promptly and effectively.
You'll be collaborating closely with our customer service teams, at the forefront repairing and servicing customer products to ensure they're up and running smoothly.
You'll also be the hero on the phone and via email, providing top-notch support to our NZ Animal Management customers.
If you thrive in a fast-paced, customer-focused environment, this role is tailor-made for you.
As Part of #TeamGallagher you will Ensure prompt and high-quality completion of service and repair jobs (this includes some off-site service and repair work)Accurately document all job activities, including writing repair reports, recording communications, and entering fault codesAdhere to department and company policies, including EWRB and safety requirementsReport any product issues requiring further investigation or corrective actions to appropriate channelsProvide professional technical support to NZ Animal Management customers, resolving product support requests promptlySupport and promote Gallagher solutions, logging all customer service activities and achieving defined customer experience KPIsContribute to continuous improvement by developing internal systems, knowledge, and practicesContinuously learn and grow by obtaining required qualifications, seeking on-the-job learning opportunities, and participating in training and mentoring programsFoster a positive work environment, being a good listener, and maintaining an open mind as a valuable team member.Key Experience and Attributes for Success A relevant electronics/IT qualification and/or strong technical aptitudeProven customer support/problem-solving experienceExpertise in diagnosing/repairing electronic equipment to a component levelAbility to problem solve to root cause by thinking logically, calmly, and promptly.Have current EWRB registration (as an Electrical Appliance Service Person) or are willing and able to train towards obtaining registration.Software systems knowledge (cloud, PC, web, embedded)Logical problem-solving skillsOutstanding communication and people skillsCustomer empathy and commercial awarenessFlexibility and adaptability.Ability to travel and conduct field service work where required.Why Gallagher?
At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do.
We value work-life balance and prioritize the well-being of our employees.
Competitive salary and annual bonus opportunities.Additional retirement plan contribution.Life & Disability insurance.Development opportunities and career pathways with a truly global organisation.Plenty of fun along the way with a supportive and friendly teamJoin our team and embark on an exciting journey of technical excellence and customer satisfaction.
Apply now to become a valued member of #TeamGallagher
#J-18808-Ljbffr

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