Customer Quality Engineer

3 weeks ago

Waikato, New Zealand Sealed Air Full time

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. In 2023, Sealed Air generated $5.5 billion in revenue and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit with Sealed Air Supply Chain, Sales, and External Customers to quantify and improve the quality and performance of Sealed Air's products. Investigate, analyze, and lead resolution efforts for Quality issues impacting SEE customers. Provide training to customer personnel in the proper use of Sealed Air packaging materials and equipment. Recommend, assist with, and/or initiate programs designed to improve performance of Sealed Air products and equipment, as well as customer packaging processes.Job DescriptionProtect the Customer - spend 80%+ time onsite at customers acting as first responder to assist with Quality issues.Minimize operational downtime through robust problem definition, containment, investigation, resolution, and prevention of complex manufacturing or application problems.Limit the potential overall exposure and Sealed Air liability for any emerging Quality issues via onsite diagnosis of root cause, material sortation, and appropriate disposition of defective materials as the Subject Matter Expert.Assess the total customer packaging process through statistical audits, process observation, and customer interaction.Identify problems and opportunities in the Customer's process (potentially including shipping and destination testing) and recommend product/process quality improvements that provide value to Sealed Air and our customers.Serve as the Sealed Air quality representative in the field and provide guidance, advice, and training to customers about quality improvement techniques.Act as advisor/liaison between internal and external customers and Supply Chain, identify areas of potential improvement and communicate those findings to customers and Sealed Air plants.Proactively address quality issues within assigned territory/area of responsibility. Initiate the appropriate communications and drive the root cause investigation and corrective actions with the appropriate process owners (i.e., Operations) to resolve the issues.Work with Supply Chain, Sales, and Applications/R&D on special projects to address customer needs such as line layout, equipment recommendations, and new product development (team member or team leader as needed).QualificationsEducation: Technical degree required.Experience: >5 years' experience in packaging, food packaging, flexible films, quality, or technical field.Skills/Certifications/Special Training:Six-Sigma/Lean certification is desirable, or ability to be certified.Personal computer skills with standard software systems (WORD, EXCEL, POWERPOINT especially) are essential.NoteYou must have New Zealand work rights to be considered for the role.No agency contact please.Requisition id: 47878Relocation: NoSealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at ******.
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