Service Advisor

1 month ago


Wellington, New Zealand Kream Full time

We are looking for a confident, experienced customer services specialist to fulfil the SERVICE ADVISOR role in a busy, long-established successful independent garage based in Wellington, Somerset.You'll be replacing a long-term team member who has been with the business for 35 years and is now retiringYour daily activities will involve :Taking customer workshop bookings through face to face, telephone and email contact.Liaising with the workshop team, booking in jobs and monitoring work in progress.Obtaining parts from third-party accounts suppliers.Keeping customers fully informed, advising of additional work requirements, and gaining authorisation to proceed.Completing relevant administration such as invoicing, database updating, filling out service books and filing.Presenting / explaining customer invoices and taking payments.Providing customer advice and handling any concerns.This position will require a well-organised, confident individual who has robust experience in a customer services role within the motor industry.A full driving licence is important.You'll be working a Monday to Friday week (plus the very occasional Saturday morning) in a really friendly independent business that values their colleagues and has a great reputation.#J-18808-Ljbffr



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