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Casual Customer Service Banker

1 month ago

Auckland, New Zealand Bnz Full time

Ko matou tenei | This is Us

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding turanga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way

Mo te Turanga | About the Role

We have an opportunity to support our East and South Auckland branches across Howick, Botany, Manukau, Otahuhu and Sylvia park as a Casual. We are ideally looking for someone that speaks Mandarin.

As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work. You'll report to the Senior Partner.

What are 5 day to day tasks the person in this role will complete?

Engage with customers in a warm friendly manner with a big smile

Processing customer transactional banking needs

Updating customers personal details and identification

Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals

Help educate our customers on our online platforms, tools and digital solutions

What is the most exciting thing about this opportunity?

If you're interested in a career in Banking, this could be your place to start However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

What attributes will this person have in order to be successful?

What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquiries from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.

You'll enjoy helping tangata (people), delivering an amazing experience to customers

A keen eye for detail that ensures transactions are completed efficiently and accurately

Resilience, self-motivation and lots of energy

Ability to multi-task, highly adaptable to change and proactive

You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the tima (team) culture and environment like?

We have a great tima across the region. We are a very supportive and inclusive tima, where we encourage each other to be the best every day. You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Peke o Aotearoa | Come to the Bank of New Zealand

If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

Applications for this vacancy close 22nd October 2024.

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