Team Leader

4 weeks ago


Bayofplenty, New Zealand Resmed Inc Full time

Team Leader (Store Manager) Tauranga, NZ Apply Location: Tauranga, New Zealand Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: JR_036852 Full time roleMonday-Friday role (9am-5pm trading hours) with rotating Saturdays (9am-1pm trading hours)Training is providedBased in our Tauranga EdenSleep clinic Are you interested in making a difference to people's lives? Do you want to use your customer service and sales skills for something good? At EdenSleep we want people to "Awaken their best" by offering solutions to help people get the best night's sleep possible. We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health. About EdenSleep: EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years. We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Let's talk about the team: Our team is small, and our industry is forever evolving, so we're not a fan of "not my role" type of behaviour – we're a team, we help each other, and our customers are at the heart of what we do. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine. Let's talk about responsibilities: Motivating your team to help people achieve outcomes with their sleep health.Reporting directly to the National Sales Manager.Providing exceptional customer service and maintaining high standards.Driving revenue, increased business growth, and superior market reputation.Achieving relevant sales budgets and making recommendations to raise service standards.Coaching team members and managing performance.Keeping up to date on industry product knowledge and training.Fulfilling client follow-up programs and preparing reports.Maintaining the upkeep of the clinic, including stock take and cleanliness.Maintenance, reprocessing, and checking of trial equipment.Maintaining communication and confidence skills to liaise with third parties. To succeed in this role, you will have the following: Previous success in managing the performance, training, and development of a team.Experience in a retail, sales, customer service, or healthcare role.Ability to recruit and motivate a team with an open mindset to change.Ability to maintain compassion and remain calm under pressure.Strong customer service focus.Training and coaching skills to help your team achieve sales budgets.Strong and adaptable communication skills.An active listener with problem-solving abilities.Strong attention to detail and ability to learn different computer systems.Previous experience in healthcare or pharmacy is highly regarded. To really get us excited, you will be driven to learn new skills and keen to secure a role that offers exposure to an exciting industry. What's in it for you: Training is provided - we look for a great attitude and someone eager to learn.Job satisfaction - you will come to work each day knowing you are making a difference.Rewards - monthly and quarterly sales bonuses to celebrate team success.Benefits - as part of a global company, we provide benefits such as an employee assistance counselling line. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive, and inspiring. If this sounds like the workplace for you, apply now
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