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General Manager
1 month ago
Are you ready for the next step in your QSR / Retail / Franchise career?
This unique opportunity offers the chance to work with an iconic National Brand in a key General Manager role for our NZ operations.
We are looking for someone who has Experience in multi-site management and experienced in QSRAbility to identify sales growth opportunities in a businessUnderstands marketing and promotionsUnderstands the commercial real estate market and can help identify future sitesWell networked and can attract potential Franchise Partners (FP's) to the businessAbility to coach and influence on what good looks like to the Team and FranchiseesAbility to analyse business operations and work with FP's to increase their returnsTeam player and doesn't mind getting their hands dirtyAbility to manage multiple tasks and is a good time managerSales and profit growth drivenDisciplined with compliance, especially around food/customer and team member safetyAbility to use Microsoft suite of software.
The Cheesecake Shop is a nationally recognised brand, with over 225 cake bakeries and over 2000 employees across Australia and New Zealand.
The business operates under a franchise model and the opportunity now exists for the right person to join our team to lead our NZ business.
We are looking for a candidate who can manage NZ operations and extend its reach to help improve business operations and performance across the network.
Your focus will be on working with our FP's to enhance their success and the profitability of the businesses they operate.
We need a candidate that will be part of the NZ and Australian Teams and can work effectively with the operational parts of the business and the franchise stores.
We believe in having a flat structure where you will have direct access to the Head of Operations and the CEO.
We are committed to living out our values and truly collaborating with our Franchise Partners to help them succeed.
Following our recent brand refresh and visual transformation, The Cheesecake Shop is embarking on a journey of continuous evolution.
This transformation extends beyond our refreshed look – we are committed to continually enhancing our practices to better support our Franchise Partners and support them in growing their business.
Whilst you will have an office - the sky is the limit in terms of time spent in store with our Partners.
The Cheesecake Shop recognises the importance of effective Operations as a critical enabler across the business.
We are looking for someone to join our team who can help us take store operations to the next level and provide strategic leadership in the NZ market , benefitting both our Franchise Partners and the corporate team.
Responsibilities Building strong relationships with Franchise Partners and develop quality Operations Plans to improve customer experience, team member experience, sales, standards and profitabilitySupport new store openings and new Franchisees by coordinating post orientation training and business coachingConduct in store customer service training and product knowledge training.
Ensure all Franchisees and store teams are engaged, trained and ready to execute all company promotionsLiaise with franchisee to execute marketing initiatives and encourage appropriate investment Allocate time to effectively target, support and coach Franchisees in underperforming stores to immediately correct performance gap areasAnalyse the financial performance of every store within the area, using the Profit and Loss Statement and store audits to benchmark store performance and coach Franchisees towards better cost control, particularly focusing on the cost of labour and cost of goodsIdentify potential new store sites and help attract new FP's into the businessEnsure successful implementation of any rectification / new store / resettlement work programsFacilitate wholesale for franchisees willing to drive additional revenue for their storesTCS will offer a competitive salary with a fully maintained vehicle for the right candidate.
This is an incredible opportunity for a Senior Leader who is a self-starter and growth focused
