Application Analyst

3 weeks ago

Bayofplenty, New Zealand Rotorua Lakes Council Full time

Imagine a workplace where your efforts directly shape the future of the vibrant community that is Rotorua.
Te Kaunihera o nga Roto o Rotorua | Rotorua Lakes Council offers you that opportunity and more.
With a team of nearly 400 staff, we're the driving force behind transformative projects like the revitalisation of the Rotorua Aquatic Centre and were hosts to the first NRL Indigenous All Stars games in Aotearoa.
After a fulfilling day at mahi, soak in our abundance of geothermal pools, explore the mesmerising ngawha (geysers), and conquer world-famous mountain biking trails.
As we stand firmly committed to biculturalism and collaboration with Te Arawa, our local iwi, your appreciation for Maori values, te reo, and tikanga Maori will flourish.
Join us and shape your career in an environment where innovation meets tradition.
About this role To assist and embed application initiatives which may include new solutions, upgrades, patches and/or improvements.
Ensure business users understand the functionality of the solution and provide the necessary training and advice.
Provide problem and priority incident management, offering first-level advice and service to staff, managing requests and troubleshooting incidents to resolve or escalate where necessary.
Skills and experience Experience transferring skills to colleagues including end users.
Applying information systems knowledge with the ability to assist users in resolving their own problems with applications and systems.
Ability to adapt to rapidly changing technological developments.
Proven relevant industry experience.
Key Responsibilities Meeting service request and incident management call resolution expectations (ITIL).
Maintaining service request and incident records (SDP ManageEngine, JIRA).
Being a voice for customers ensuring that problems, issues, requests, and enhancements are prioritised and aligned to business outcomes.
Supporting users in the use of applications by providing necessary training and advice.
Allocating more complex calls to the relevant IS support teams.
Proactively sharing knowledge within the team and with clients on calls through the call management process and the maintenance of documentation.
Ensuring documentation about the operation and configuration of new systems and applications is accurate and complete.
Administering core application software (OneCouncil).
Applying problem and priority incident management processes and procedures to analyse, identify root causes, workarounds, business communication, and testing to resolve and return systems to an operating state.
Actively participating and contributing to projects, sharing best practice knowledge, system and process expertise to assist in the delivery of quality project outcomes and ongoing support and BAU processes are in place.
Providing organisational communications on the status of outages or known issues, impact, and expected resolution.
Actively participating, complying, and engaging in all health & safety activities, policies, and practices including Civil Defence.
Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi.
We aspire to being a bicultural organisation, and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.
Sound like you?
Click on the link to apply today
#J-18808-Ljbffr

  • Is Analyst

    5 months ago

    Bay of Plenty, New Zealand New Zealand Government Full time

    Information Systems Analyst / Developer Permanent, 2.0 FTE (40 hours per week) Lakes DHB is looking for an Information Systems Analyst / Developer to join its Information Systems team. - Be a Microsoft Certified Application Developer ((MCAD) or Microsoft Certified Solutions Developer (MCSD) have a working technical knowledge of programming languages,...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand All Recruits Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst with Supply Chain and ideally with sustainability experience for a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) is responsible for gathering, analyzing, and documenting business requirements and mapping the future...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand All Recruits Full time

    Contract Business Analyst Job Description The Contract Business Analyst with Supply Chain and ideally with sustainability experience for a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) is responsible for gathering, analyzing, and documenting business requirements and mapping the...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job Description The Contract Business Analyst with Supply Chain and ideally with sustainability experiencefor a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst with Supply Chain and ideally with sustainability experiencefor a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job Description The Contract Business Analyst with Supply Chain and ideally with sustainability experience for a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand All Recruits Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst with Supply Chain and ideally with sustainability experience for a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) is responsible for gathering, analyzing, and documenting business requirements and mapping the future...

  • Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand All Recruits Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst for a 12 month+ contract with 3 days on-site in Tauranga (every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the future state of the business for the company's core cloud-based SAP ERP applications. The ideal candidate will have...

  • Business Analyst – Sustainability

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst with Supply Chain and ideally with sustainability experience for a 12 month+ contract with 3 days a week on site in Tauranga (3 days a week for first 3 months then 3 days every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the...

  • Strategic Policy Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Lgjobs Full time

    Strategic Policy Analyst Do you enjoy looking at challenges from a strategic perspective?Opotiki District Council is seeking a Strategic Policy Analyst to join our Strategy and Development Group.In this role, you will support the development of effective strategic planning and contribute to providing corporate policy solutions for Opotiki District...

  • Senior Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Robert Walters Full time

    Business/Systems Analysts (Information & Communication Technology)Our client is seeking two dynamic Business Analysts to join their programme team ASAP. These roles offer a super exciting opportunity to drive significant business transformation in a globally recognised organisation based in Tauranga. The successful candidates will be responsible for ensuring...

  • Strategic Policy Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Lgjobs Full time

    Strategic Policy AnalystDo you enjoy looking at challenges from a strategic perspective? Opotiki District Council is seeking a Strategic Policy Analyst to join our Strategy and Development Group. In this role, you will support the development of effective strategic planning and contribute to providing corporate policy solutions for Opotiki District...

  • Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job Description The Contract Business Analyst for a 12 month+ contract with 3 days on-site in Tauranga (every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the future state of the business for company's core cloud-based SAP ERP applications.The ideal candidate will have a...

  • Senior Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Absolute It Full time

    Join a supportive and collaborative team environment in Tauranga.Enjoy a flexible work-life balance with 2 days per week working remotely.Competitive daily rate with the potential for long-term engagement.We are looking for 2 talented Senior Business Analysts to join a dynamic team in Tauranga! Your expertise will be instrumental in key projects our client...

  • Strategic Policy Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Lgjobs Full time

    Strategic Policy AnalystDo you enjoy looking at challenges from a strategic perspective? Opotiki District Council is seeking a Strategic Policy Analyst to join our Strategy and Development Group. In this role, you will support the development of effective strategic planning and contribute to providing corporate policy solutions for Opotiki District Council. ...

  • Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst for a 12 month+ contract with 3 days on-site in Tauranga (every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the future state of the business for company's core cloud-based SAP ERP applications. The ideal candidate will have a...

  • Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job Description The Contract Business Analyst for a 12 month+ contract with 3 days on-site in Tauranga (every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the future state of the business for company's core cloud-based SAP ERP applications. The ideal candidate will have a...

  • Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand All Recruits Full time

    Contract Business Analyst Job Description The Contract Business Analyst for a 12 month+ contract with 3 days on-site in Tauranga (every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the future state of the business for the company's core cloud-based SAP ERP applications. The ideal candidate will...

  • Senior Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Robert Walters Full time

    Our client is seeking two dynamic Business Analysts to join their programme team ASAP. These roles offer a super exciting opportunity to drive significant business transformation in a globally recognised organisation based in Tauranga. The successful candidates will be responsible for ensuring the smooth transition of the new business processes and systems,...

  • Business Analyst

    3 weeks ago

    Bay-of-plenty, New Zealand Allrecruits Ltd Full time

    Contract Business Analyst Job DescriptionThe Contract Business Analyst for a 12 month+ contract with 3 days on-site in Tauranga (every fortnight) who is responsible for gathering, analyzing, and documenting business requirements and mapping the future state of the business for company's core cloud-based SAP ERP applications. The ideal candidate will have a...