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Support Specialist, Revision Village

3 months ago

Auckland, New Zealand Crimson Education Full time

Revision Village is an award-winning educational platform, recognised as the #1 teaching and learning platform for teachers and students in the International Baccalaureate's Diploma Program.As we continue on an exciting growth trajectory, an opportunity has opened up for a passionate individual to join our support function.As a Support Specialist, you'll be managing and responding to inbound communication from our global community of teachers and students across 90+ countries.We are a globally distributed team and this role is fully remote.What you'll be doing Your main responsibility is to interact with customers and resolve customer queries You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause.You'll triage issues or questions to specialists where needed.Developing a structured approach to dealing with our most common queries, through a library of common responses and product guides What you'll bring Excellent written communication skills Attention to detail and a proactive and organised and approach to your work Empathy for the customer and a desire to understand and resolve issues Reliability and the ability to work independently Commitment to consistent high-quality work Channels of support Our primary modes of support are through email (specifically Hubspot) and questions/submissions through our Help Centre.It's expected that we'll soon be introducing additional channels through online communities such as Discord.This is an exciting opportunity within a fast-growing and leading EdTech organisation.If you think this role sounds like you, please apply via the instructions below.Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.