Housekeeper / Room Attendant

3 weeks ago

Bayofplenty, New Zealand Accor Hotels Full time

Company Description Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit .
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.
Job Description First impressions are everything As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean.
Responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and friendly service
Guide guests and answer questions as needed
Maintain supplier cart well organized and presentable
Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies. May include cleaning of room refrigerator, coffee maker, cups, glasses, silverware etc.
Participate in deep cleaning projects
Maintain proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner
Maintain all brand and quality luxury service standards
Maintain consistency in accordance to Forbes/LQA and Fairmont standards
Conduct self-audits of standards and participate in the feedback review of audits.
Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
Ensure confidentiality of all guest sensitive information at all times.
Follow departmental policies, procedures and service standards
Follow all safety and sanitation policies, including wearing appropriate PPE, and proper use of chemicals
Comply with hotel security, fire, health and safety regulations
Maintain all housekeeping areas organized and well presented
Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.
Set up and organize workstation with designated supplies and equipment.
Restock work areas for the next shift as assigned.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor.
Notify supervisor/coordinators when service is complete by punching rooms in phone system or device.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
May assist with cleaning of public areas.
Other duties as assigned
Qualifications High School graduate or equivalent is preferred.
Previous housekeeping experience in luxury environment preferred
Knowledge of housekeeping required
Positive attitude
Must have a professional image and personality
Strong interpersonal and problem-solving abilities
Sense of initiative to surprise and delight guests
Highly responsible, organized, and reliable
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
Committed to delivering a high level of customer service
Strong guest service orientation required
Self-confident, proactive, and able to prioritize and make effective decisions
Ability to work flexible shifts including weekends and holidays
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
Skill in establishing and maintaining effective working relationships with coworkers and guests.
Able to communicate both written and verbally.
Ability to read reports
Successfully complete the training/certification process for this position.
Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
Versatile, flexible and must possess a willingness to work with enthusiasm within an environment where priorities are constantly changing.
Additional Information What is in it for you:
Wage: USD $24.00/hour
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

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