Engineering Manager

2 months ago

Wellington, New Zealand Xero Full time

```html

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the team

In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA. We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.


We help teams deliver a great customer experience through a better understanding of the behaviour and operation of their systems. We do this through striving to maximise the impact of post incident learning across the organisation, as well as engaging with teams across the organisation with specialised reliability embedding and enablement, and running SRE workshops and training.


We also enable engineers across Xero through developing, supporting and integrating a collection of proprietary and off the shelf tooling to enable incident management and response, incident analysis and learning, monitoring and observability and resource ownership. We surface data and metrics, and provide detailed insights across operational health, production operations and developer productivity.

About the Role

As an Engineering Manager at Xero, you’ll lead and inspire our SRE tooling teams, with a passion for production operations and the developer experience. You'll be instrumental in driving innovation, fostering a collaborative and inclusive team culture, and ensuring the reliability, scalability, and performance of Xero's products and platforms.


We’re looking for a seasoned technical leader and systems thinker with experience in site reliability engineering or related disciplines such as platform engineering, CICD or internal developer tooling. Additionally, you’ll be familiar with the following SRE concepts:


Logging, monitoring and observability, including service level objectives (SLOs)
Experience with incident management and response, including critical and high severity incidents
Engagement with post incident reviews, incident analysis and learning from incidents
Exposure to core concepts of reliability such as capacity management and autoscaling, deployment and release safety, fault tolerance and graceful failure

What you’ll do:

Provide technical leadership and mentorship to our SRE teams, fostering alignment and collective success.
Lead and drive the delivery of cross-organisational reliability initiatives.
Collaborate with product teams, software engineers, and a wide group of stakeholders across Xero to define and achieve reliability goals.
Through curiosity and thoughtful questioning, you will engage in productive challenge, manage different viewpoints and move critical company priorities forward.
Developing a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation and feedback.
Analysing complex challenges, facilitating collaborative problem solving and navigating obstacles efficiently.
Drive engineering and reliability excellence both within SRE and across Xero.
Lifting team and individual performance through coaching and mentoring, goal clarity, feedback and removing barriers.
Contribute to the technical and engineering strategy of Xero's reliability initiatives.

What you'll bring with you:

Previous experience in an Engineering Management role, with proven leadership skills in a technical environment
Successful track record of leading delivery of strategically important projects and initiatives
Strong technical experience with solid engineering fluency and background
Experience working in any of the following areas: site reliability engineering, platform engineering, CICD, internal developer tooling or product engineering
Experience leading teams that are operating production systems at scale
Strong understanding of the engineer experience and end to end developer toolchain
Ability to solve cross-organisation engineering challenges including using influence rather than authority to enact change
Strong business acumen and stakeholder management capabilities to support Global reliability responsibility across Xero
Understanding of human factors, safety science and resilience engineering

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

```
#J-18808-Ljbffr

  • Quality Assurance Engineer

    3 days ago

    Wellington, New Zealand Metco Engineering Ltd Full time

    Metco Engineering is an industry leading business providing manufacturing and engineering services from our two Lower Hutt facilities. Our facilities are among NZ's best equipped and we are proud to supply our global clients from right here in Lower Hutt.  Everything is managed in-house – from raw materials, prototype design and sheet metal manufacturing,...

  • Quality Assurance Engineer

    2 days ago

    Wellington, New Zealand Metco Engineering Ltd Full time

    Metco Engineering is an industry leading business providing manufacturing and engineering services from our two Lower Hutt facilities. Our facilities are among NZ's best equipped and we are proud to supply our global clients from right here in Lower Hutt.  Everything is managed in-house – from raw materials, prototype design and sheet metal manufacturing,...

  • People Experience Manager

    4 months ago

    Wellington City, New Zealand Engineering New Zealand Full time

    **About us | Mō mātou** Engineering New Zealand Te Ao Rangahau is the professional home for engineers in New Zealand. As a membership organisation and the Registration Authority for Chartered Professional Engineers, we represent more than 24,000 members from graduates through to experts in their field. As well as supporting and promoting the work of our...

  • Engagement Manager, Technical Groups

    4 months ago

    Wellington City, New Zealand Engineering New Zealand Full time

    **About us | Mō mātou** Engineering is a big deal for New Zealand. It’s behind almost everything we do and plays a vital role in Kiwi life - from our homes and how we travel and communicate, to the water we drink and the food we eat. Engineers are awesome, and we want everyone to know. We’re Engineering New Zealand Te Ao Rangahau - a non-profit...

  • Competence Assessment Advisor

    3 weeks ago

    Wellington, New Zealand Plt Engineering Full time

    Kia ora! We're Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem-solvers, innovators and creators of Aotearoa. Our culture is supportive and flexible and our mahi is transformative. We empower our kaimahi to bring their best because that's when we're at our best. We are one team, stronger working together as a collective |...

  • Competence Assessment Advisor

    3 days ago

    Wellington, New Zealand Plt Engineering Full time

    Kia ora!We're Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem-solvers, innovators and creators of Aotearoa.Our culture is supportive and flexible and our mahi is transformative.We empower our kaimahi to bring their best because that's when we're at our best.We are one team, stronger working together as a collective | He...

  • Key Account Manager

    5 months ago

    Wellington City, New Zealand IMI Precision Engineering Full time

    **IMI plc** IMI plc is a sector focused organization at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World. Our one big team work fairly and effectively but...

  • Engineering Manager

    2 weeks ago

    Wellington, New Zealand Campaign Monitor Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long-term customer love and loyalty. Marigold's products address the Messaging, Loyalty, and Experiences marketing offerings, to a customer base that is...

  • Engineering Manager

    3 days ago

    Wellington, New Zealand Campaign Monitor Full time

    Marigold helps brands foster customer relationships through the science and art of connection.Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long-term customer love and loyalty.Marigold's products address the Messaging, Loyalty, and Experiences marketing offerings, to a customer base that is categorized...

  • Engineering Manager

    3 weeks ago

    Wellington, New Zealand Campaign Monitor Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long-term customer love and loyalty. Marigold’s products address the Messaging, Loyalty, and Experiences marketing offerings, to a customer base that is...

  • Engineering Manager

    2 weeks ago

    Wellington, New Zealand Campaign Monitor Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long-term customer love and loyalty. Marigold's products address the Messaging, Loyalty, and Experiences marketing offerings, to a customer base that is...

  • Engineering Manager

    3 days ago

    Wellington, New Zealand Campaign Monitor Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long-term customer love and loyalty. Marigold's products address the Messaging, Loyalty, and Experiences marketing offerings, to a customer base that is...

  • Engineering Manager

    3 days ago

    Wellington, New Zealand Findit Recruitment Full time

    Management (Information & Communication Technology)Full timeStart-up and SAAS experience essentialPermanent roleWellington-basedAre you ready to shape the future of technology while working with a passionate team of innovators? We're looking for a talented Engineering Manager to lead our client's growing software engineering team and help take their platform...

  • Engineering Manager

    2 months ago

    Wellington, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Maintenance Technician

    4 weeks ago

    Wellington, New Zealand M-Tec Engineering Solutions Full time

    Maintenance Engineer - 3 shift rotation A recognised high volume manufacturer are currently looking to strengthen their Maintenance department with the appointment of a Maintenance Engineer. As Maintenance Engineer, you will be responsible for carrying out maintenance work in line with the schedule and processes. Working from their manufacturing facility in...

  • Engineering Manager

    2 months ago

    Wellington City, New Zealand Totara Learning Solutions Full time

    Totara is an innovative, fast-growing technology leader in the learning and development space, and provider of learning development and HR solutions for 1500 customers across a variety of sectors in over 150 countries. At Totara you will find an army of talented, motivated, and ambitious people. Our team of 120 people across 3 offices in the UK, US and NZ...

  • Engineering Manager

    2 weeks ago

    Wellington, New Zealand https:www.energyjobline.comsitemap.xml Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...

  • Engineering Manager

    2 weeks ago

    Wellington, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...

  • Engineering Manager

    3 days ago

    Wellington, New Zealand Xero Full time

    ```html Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work...

  • Engineering Manager

    3 days ago

    Wellington, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We support our people to do the best work of their...