Regional Operations Lead

4 weeks ago

Wellington, New Zealand Smartways Logistics Holdings Full time

Join a dynamic organisation transforming medical logistics throughout Australia and New Zealand
Seize the opportunity to advance your career in operations and logistics.
Join a mission that directly enhances patient outcomes.
About Smartways:
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community.
Our mission is to lift patient outcomes and save lives in all healthcare industries including medical devices, life science, pharmaceuticals, and clinical trials.
We are driven by a passion for excellence, constantly innovating our services ranging from patient on table emergency deliveries, to preplanned, scheduled temperature controlled global shipment.
At Smartways, we believe that our success is measured not only by our bottom line, but by the impact we have on the broader community, we are the first healthcare logistics company in Australasia that is 100% carbon neutral.
Our team of experienced professionals are committed to making a positive difference in the world, one shipment at a time
The role:
As the Regional Operations Lead, you'll wear many hats, including driver, sales lead, and operations manager, as you take full ownership of all operations within the Wellington region. Your responsibilities will range from coordinating 3PL picking and delivering goods to generating sales leads and building strong relationships with customers.
As a driver, you will ensure the safe and timely transportation of medical supplies, equipment, and temperature-sensitive items, following strict protocols to maintain the integrity and confidentiality of all medical goods. This role demands a commitment to reliable delivery, exceptional customer service, and prioritizing safety at every step.
YOU WILL:
Lead and manage all operations within the Wellington region, taking full responsibility for the area's performance;
Take ownership of the region by ensuring the timely collection and delivery of medical items;
Coordinate and manage jobs for 3PL customers and oversee the movement of freight both nationally and internationally;
Build and nurture relationships with existing customers, enhancing satisfaction and loyalty;
Drive sales growth by identifying opportunities with current customers and generating new business;
Develop and maintain new client relationships to expand the customer base;
Manage the return process of loaned medical equipment, ensuring smooth operations;
Provide accurate quotes and coordinate transport bookings efficiently for customers;
Ensure high standards through meticulous inspection, picking, and packing of orders, maintaining quality and compliance;
Address and escalate issues to NZ Customer Operations when necessary to ensure timely resolution and maintain service excellence.
WHO WE'RE LOOKING FOR
Our ideal candidate will have a real entrepreneurial mindset and will jump at the challenge of establishing and building our Wellington business.
You're a self-starting entrepreneur at heart who'll bend over backwards for customers
You're a seasoned New Business, Account Management and/or Sales professional
You're familiar with the Wellington region and therefore know the fastest route from hospital to hospital
You're computer savvy and know your way around a computer/ phone
You've got excellent customer service skills and treat each job with great care
You're available to work between the hours of 7am to 7pm Monday to Friday (adhoc weekend work).
WHAT TOOLS ARE REQUIRED?
Own a late model 2- 4.5 tonne white vehicle (or be prepared to purchase one)
Vehicle must have tail lift
All insurances (Vehicle, Public Liability, Marine Cargo etc)
A clean drivers license and criminal record
Have the legal right to work in New Zealand.
WHAT'S IN IT FOR YOU?
Competitive rates and the opportunity to increase earnings through after hours work and out of town drives
We'll offer you at least 40 hours of work each week
You'll be trained and supported by a well-established 3PL business with best in class IT systems
Company phone, uniform and vehicle branding provided and… there's no fees to join us
The opportunity to join a team of pioneers growing Smartways in New Zealand and make a real difference to Kiwis' everyday lives.

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