Senior Client Liaison Executive

1 week ago

Auckland, New Zealand Nielseniq Full time

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.Job DescriptionThis role is to translate client needs into technical specifications to enable the client to process its data efficiently/effectively. Client Liaisons are the Key Person of contact for Client Service and Operations teams with the responsibility of managing work priorities. Persons in this role represent Operations' interests and knowledge in relation to Clients and Client Services.Act as front and face for the NIQ operations team, both internally towards our Client Services team as directly at client site for priority clients:Capture client requirements around database setup and adaptations, interpreting the client need and working with different stakeholders to provide the best solution.Manage communication with client and client services team around the impact of changes to client deliverables.Communicate operational improvement initiatives in a clear and understandable manner both to internal stakeholders and to your selected clients.Have accountability for the on-time and on-quality execution of client requests, either requested by the client directly or via the Client Services team:Conduct initial analysis of client requests and raise tickets brought by clients or Client Services through the appropriate channel.Follow up on outstanding client tickets and ensure on-time and on-quality execution, as well as prompt escalation/communication if potential issues arise.Execute a final validation on client deliverables to ensure client requirements have been executed as expected prior to delivery.Support the quality team in root cause analysis and communicate action plans to client.Report quality metrics on behalf of clients, including databases delivered with errors.Develop and manage relationships across senior members of NIQ and our clients:Category expertise: Learn and understand the Clients products and categories, propose and align their data standards.Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients' quality issues are addressed.Support the implementation of action plans where Client or Client Service involvement is required.Communicate delivery requirements to Output Lead.Qualifications1-2 years' experience in any Operational or Client facing role.Industry experience preferably, including NIQ.Analytics background: Economics, Mathematics, Statistics.Good technology skills – basics include MS Word, Excel, PowerPoint.Strong communication skills, both verbal and written and very good English.Ability to build relationships and work with people from different regions and cultures.Excellent administrative and organisational skills and an eye for detail.Good business acumen and a pro-active approach to problem solving.A good decision maker who is able to drive/manage projects forwards to meet client needs.Confident and enthusiastic person who is able to manage a varied and unpredictable workload with minimum supervision.Excellent relationship management skills to liaise with commercial clients and GBS on and offshore teams.Ability to work under pressure and to ask for support when required.Be able to work in a collaborative way, sharing learnings and best practices.Additional InformationFlexible working environment.Volunteer time off.
#J-18808-Ljbffr

  • Senior Client Liaison Executive

    2 weeks ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    2 weeks ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand Nielseniq Full time

    Job Description This role is to translate client needs into technical specifications to enable the client to process its data efficiently/effectively.Client Liaisons are the Key Person of contact for Client Service and Operations teams with the responsibility of managing work priorities.Persons in this role represent Operations' interests and knowledge in...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    2 weeks ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    2 weeks ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand Nielseniq Full time

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand NielsenIQ Full time

    NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...

  • Senior Legal Executive

    4 weeks ago

    Auckland, New Zealand Adecco Executive Full time

    A Legal Executive plays a crucial role in supporting a company's legal functions. The primary responsibilities include drafting, reviewing, and negotiating contracts to ensure compliance with relevant laws and regulations. They assist in managing legal documentation and maintaining accurate records, while also conducting legal research to provide insights on...

  • Senior Legal Executive

    3 weeks ago

    Auckland, New Zealand Adecco Executive Full time

    A Legal Executive plays a crucial role in supporting a company's legal functions. The primary responsibilities include drafting, reviewing, and negotiating contracts to ensure compliance with relevant laws and regulations. They assist in managing legal documentation and maintaining accurate records, while also conducting legal research to provide insights on...

  • Senior Legal Executive

    3 weeks ago

    Auckland, New Zealand Adecco Executive Full time

    A Legal Executive plays a crucial role in supporting a company's legal functions. The primary responsibilities include drafting, reviewing, and negotiating contracts to ensure compliance with relevant laws and regulations. They assist in managing legal documentation and maintaining accurate records, while also conducting legal research to provide insights on...

  • Senior Legal Executive

    1 week ago

    Auckland, New Zealand Adecco Executive Full time

    A Legal Executive plays a crucial role in supporting a company's legal functions.The primary responsibilities include drafting, reviewing, and negotiating contracts to ensure compliance with relevant laws and regulations.They assist in managing legal documentation and maintaining accurate records, while also conducting legal research to provide insights on...

  • Commercial Client Executive

    5 months ago

    Auckland City, New Zealand Marsh Full time

    **Commercial Client Executive** **About the Role** We are looking for a Client Executive to join our Auckland Commercial team. You will be working alongside a team of dynamic insurance professionals who are passionate about what they do. You would be responsible for the maintenance and growth of an existing client portfolio and will work alongside our...

  • Senior Client Liaison Executive

    1 week ago

    Auckland, New Zealand Nielseniq Full time

    Company DescriptionNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.With a holistic retail read and the most comprehensive consumer...

  • Senior Recruiter

    5 months ago

    Auckland City, New Zealand Keller Executive Search Full time

    Keller Executive Search is currently seeking a highly experienced senior recruiter based in New Zealand. We are looking for a top-tier professional who is prepared to take on the distinctive challenges and exceptional opportunities that this role offers. You will have the opportunity to play a crucial role in driving our growth. You will closely collaborate...

  • Senior Legal Counsel

    1 week ago

    Auckland, New Zealand Artemis Executive Recruitment Full time

    About the role    Our client is seeking to appoint their first New Zealand based Senior Legal Counsel.  You will report to a Melbourne based General Counsel and be a key member of the wider Australian based legal team.     As the sole NZ based legal counsel you will provide the New Zealand business with excellent in country support but will also have...

  • Senior Legal Counsel

    1 week ago

    Auckland, New Zealand Artemis Executive Recruitment Full time

    About the role Based in their Newmarket Office, with flexibility to WFH, this full-time opportunity for a Senior Legal Counsel reports to the General Counsel and is assured of top-quality experience. You will use your expertise to hit the ground running and provide accurate and timely legal advice and other transactional and project support to the business...

  • Senior Legal Counsel

    1 week ago

    Auckland, New Zealand Artemis Executive Recruitment Full time

    About the role Based in their Newmarket Office, with flexibility to WFH, this full-time opportunity for a Senior Legal Counsel reports to the General Counsel and is assured of top-quality experience. You will use your expertise to hit the ground running and provide accurate and timely legal advice and other transactional and project support to the business...