Issue Resolution Representative

3 weeks ago

Auckland, New Zealand Fletcher Building Limited Full time

As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces. With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through expertise, innovation, and customer satisfaction.

The Opportunity:

Laminex is seeking an Issue Resolution Specialist to join our Customer Service team based in Penrose, Auckland, working M-F 8.30am-5pm, office-based, with the potential to work one day from home following the training period. This role is key in managing complex issues across our Customer Service functions, handling returned stock resolutions, and working closely with our carriers, suppliers, and customers, as well as fostering collaborative relationships with internal teams. The successful candidate will lead the coordination of process adherence within our team, ensuring efficient and timely responses to queries, investigating the cause of credit requests, processing returns, and the resolution of complex issues.

What We’re Looking For:

  1. Previous experience in a senior Customer Service resolution or Credit Administration role is essential.
  2. Knowledge of credit administration processes and proficiency with MS Office.
  3. Exceptional problem-solving skills, analytical thinking, and attention to detail.
  4. Proven ability to communicate clearly, build solid relationships, work autonomously, and drive solutions-focused outcomes.
  5. A positive attitude, professionalism, and a commitment to providing outstanding customer experiences.
  6. Demonstrated ability to go the extra mile for your customers and be change resilient.

As part of the Fletcher Building group of companies, we can offer great benefits including a competitive salary, flexible working, an incredible parental support scheme, educational support for yourself and your family, an opportunity to learn from some incredibly talented people and a fun and supportive environment with opportunities for growth and development.

Join us at Laminex NZ and be part of a team that’s passionate about innovation, excellence, and making a real impact in the market. If you’re ready to make an impact and help us continue to lead in the industry, apply today

#J-18808-Ljbffr

  • Issue Resolution Representative

    3 weeks ago

    Auckland, New Zealand Fletcher Building Limited Full time

    As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces. With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through expertise,...

  • Issue Resolution Representative

    1 week ago

    Auckland, New Zealand Fletcher Building Full time

    General Information Job Type Permanent Category Customer Service Business Laminex New Zealand Location Auckland Job Reference 38404 Posted Date 30-Oct-2024 Closing Date 30-Nov-2024 Description As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing...

  • Issue Resolution Representative

    3 weeks ago

    Auckland, New Zealand Fletcher Building Limited Full time

    As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces. With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through expertise,...

  • Issue Resolution Representative

    4 weeks ago

    Auckland, New Zealand Laminex New Zealand Full time

    Description As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces.With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through...

  • Issue Resolution Representative

    4 weeks ago

    Auckland, New Zealand Laminex New Zealand Full time

    Description As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces. With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through...

  • Issue Resolution Representative

    4 weeks ago

    Auckland, New Zealand Fletcher Building Limited Full time

    As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for residential and commercial spaces. With market-leading brands like Formica, Laminex, Melteca, and Caesarstone, we are committed to excellence in the building industry through expertise,...

  • Issue Resolution Representative

    3 weeks ago

    Auckland, New Zealand Fletcher Building Full time

    General Information Job Type Permanent Category Customer Service Business Laminex New Zealand Location Auckland Job Reference 38404 Posted Date 30-Oct-2024 Closing Date 30-Nov-2024 Description As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative...

  • Issue Resolution Representative

    4 weeks ago

    Auckland, New Zealand Fletcher Building Full time

    General Information Job Type PermanentCategory Customer ServiceBusiness Laminex New ZealandLocation AucklandJob Reference 38404Posted Date 30-Oct-2024Closing Date 30-Nov-2024Description As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing high-quality decorative surfaces and panel products for...

  • Issue Resolution Representative

    4 weeks ago

    Auckland City, New Zealand Fletcher Building Full time

    **General Information**: **Job Type** Permanent **Category** Customer Service **Business** Laminex New Zealand **Location** Auckland **Job Reference** 38404 **Posted Date** 30-Oct-2024 **Closing Date** 30-Nov-2024 **Description**: - As part of Fletcher Building's Building Products division, Laminex New Zealand is a trusted partner in providing...

  • Customer Resolutions Consultant

    2 months ago

    Auckland City, New Zealand Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...

  • Representative - Service Resolution

    6 months ago

    Auckland CBD, New Zealand Live Nation Full time

    Job Summary: **JOB DESCRIPTION - Representative - Service resolution** Location: Auckland NZ Division: Ticketmaster AU-NZ Contact Centers Line Manager: Manager, Fan Experience Contract Terms: Permanent, 40 hours per week (if full time) **THE TEAM** Ticketmaster is doing something special. We are bringing together a Team of Experts to give our customers...

  • Customer Care Representative

    4 weeks ago

    Auckland, New Zealand Supervalu Full time

    Job Title: Customer Care RepresentativeCompany: SupervaluLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Associate LevelExperience Required: Minimum 3 Years### Job DescriptionSupervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for...

  • Customer Care Representative

    1 month ago

    Auckland, New Zealand Supervalu Full time

    Job Title: Customer Care RepresentativeCompany: SupervaluLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Associate LevelExperience Required: Minimum 3 Years### Job DescriptionSupervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for...

  • Customer Care Representative

    3 weeks ago

    Auckland, New Zealand Supervalu Full time

    Job Title: Customer Care Representative Company: Supervalu Location: Christchurch, Canterbury, NZ Job Type: Part-Time Seniority: Associate Level Experience Required: Minimum 3 Years ### Job Description Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal...

  • Customer Care Representative

    4 weeks ago

    Auckland, New Zealand Supervalu Full time

    Job Title: Customer Care Representative Company: Supervalu Location: Christchurch, Canterbury, NZ Job Type: Part-Time Seniority: Associate Level Experience Required: Minimum 3 Years ### Job Description Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal...

  • Customer Care Representative

    4 weeks ago

    Auckland, New Zealand Supervalu Full time

    Job Title: Customer Care RepresentativeCompany: SupervaluLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Associate LevelExperience Required: Minimum 3 Years ### Job Description Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for...

  • Sales Representative

    6 months ago

    Auckland City, New Zealand SportsHQ Full time

    We are seeking a Sales Representative (4 Positions) to join our wonderful team based in Auckland. As a sales representative, you will need to do boost our sales to achieve sales targets. The Role and Responsibilities: You will be responsible for developing business for the company including: - Actively seek out, engage and sell our products to potential...

  • Chat Support Representative

    4 weeks ago

    Auckland, New Zealand Jetblue Airways Full time

    **Job Title: Chat Support Representative** **Company: JetBlue Airways** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **About JetBlue Airways:** JetBlue Airways is committed to bringing humanity back to air travel.With a passion for excellent customer service and innovative solutions, we...

  • Customer Service Representative

    5 months ago

    Auckland City, New Zealand Horizon Recruitment Agencies NZ Full time

    Customer Service Representative Company Overview: Our company is a dynamic and innovative online Customer Service Representative committed to providing personalized and seamless travel experiences to our clients. We are currently seeking a Remote Travel Consultant to join our team and assist clients in planning unforgettable journeys from the comfort of...

  • Chat Support Representative

    4 weeks ago

    Auckland, New Zealand Jetblue Airways Full time

    **Job Title: Chat Support Representative** **Company: JetBlue Airways** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **About JetBlue Airways:** JetBlue Airways is committed to bringing humanity back to air travel. With a passion for excellent customer service and innovative solutions, we...