Student Experience Associate

4 weeks ago

Auckland, New Zealand Crimson Education Full time

Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world.
With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.
We are doing this by: Igniting a passion for learning that accelerates academic performance and success regardless of age.
Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child's education.
And we need your help to take our expansion global
Our team is looking to bring on someone to support the growth of upcoming marketing initiatives.
This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.
Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world.
The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance.
This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience.
This role is specifically to support the students and families whose primary language is Russian.
The candidate should be available from 9 am to 5 pm in any of the following timezones GMT +0-4.
What are the main responsibilities for this role?
Student and Parent Support: Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.
Ensure students and parents feel supported and receive timely responses to their queries.
Provide personalized solutions considering the student's goals, academic performance, and potential barriers.
Communication and Relationship Building: Regularly check in with students and parents throughout the year, serving as their primary point of contact.
Maintain effective communication channels, including WhatsAp, Email, Zoom and Chatbot.
Administrative Tasks: Carry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.
Utilize and maintain our administrative and educational online systems.
Onboarding and Orientation: Run and improve the parent/student onboarding process.
Organize orientation sessions for new students and check-in calls with students and parents.
Collaboration and Problem Solving: Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.
Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.
What skills and experience are required?
Ability to work independently, prioritize effectively, and strategically solve problems.
Significant learning adaptability and strong grasp of technology and systems.
Excellent communication and organizational skills to manage multiple workflows.
Fluent written and verbal communication in English and Russian.
Effective cooperation across different teams within the company and openness to suggestions.
Strong time and stress management skills.
Confidence, resilience, and a positive attitude (patience, empathy).
Attention to detail and a high degree of flexibility.
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

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