Grievance And Erskine Coordinator

4 weeks ago

Christchurch, New Zealand University Of Canterbury Full time

Office of the DVC Academic | Te Tari o te Tumu Tuarua Akoranga Located in Otautahi | Christchurch, Aotearoa | New Zealand Full-time 37.5 hours per week (1.0 FTE) Fixed-term position until January 2026 Role to commence in January 2025 Au Mahi | What You Will Do We are on the lookout for a proactive individual to join both our Grievance team and Erskine team in a diverse role.
You will provide guidance on challenges, concerns, and complaints, as well as offer academic advice and support for appeals and progress reviews.
You will collaborate with Proctors and the Chair of the Misconduct Committee, providing necessary assistance.
As a member of the Erskine Programme team, you will provide day-to-day administrative services and general advice on Erskine Programme related matters.
This includes liaising with both internal and overseas academics, as well as travel and accommodation providers.
Mou | Who You Are You will have at least 3 years in relevant work preferably in a tertiary education or related sector, as well as have: Experience building partnerships across a large organisation.
Understanding of the principles of academic quality assurance, academic audit and benchmarking.
Strong knowledge of the New Zealand tertiary education sector.
Exceptional written and verbal communication skills.
Ability to effectively prioritise and manage competing workloads.
High level of accuracy and attention to detail.
Strong problem-solving skills, particularly in relation to regulations and policies.
An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.
Mahi Ngatahi | Who You Will Work With The Deputy Vice-Chancellor (Academic)'s Office supports and provides overarching vision and leadership in the core academic mission of the University.
As a team, we work collaboratively and are skilled in creative thinking.
The Academic Quality team oversees academic regulations, policy, programme approvals, academic processes, quality assurance, and the Erskine Programme.
The Records team oversees the academic requirements of graduation, the ordering of transcripts and letters and all aspects of the special considerations process.
Nga Painga o UC | Why UC Nga Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our akonga and staff.
They challenge and inspire us to be the best we can and make UC a great place to work and study.
We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity.
The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.
The closing date for this position is: Wednesday 30 October 2024 (midnight, NZ time) Please note applications will be reviewed after the close date.
This role is scheduled to commence in January 2025.
Applications for this position must be submitted via our careers website and should include a cover letter and resume.
You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.
If you hold a valid work visa and are physically present in New Zealand, then you may also be considered.
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