Night Bellperson

Company Description Fairmont Palliser Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel.
With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be.
Join us in delivering the iconic Calgary experience.
Job Description Night Bell person The Night Bell person will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position.
The Bellperson will conduct themselves in accordance with the core operating standards of Fairmont Hotels and Resorts.
This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.
Demonstrate excellent guest service and encourage positive employee relations Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction Answer guest inquiries regarding Calgary and the hotel services and facilities Assist guests with all luggage needs Ensure the arrival and departure of all tours is a seamless process and completed in a timely, efficient manner Assist doorpersons with valet services when required Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security Assist guests with Boulevard Level Services in absence of Boulevard Level attendant Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches Resolve Guest problems and never say "no" without offering an alternative.
OWN the follow-up to ensure the problem is resolved, and be that guest's point of contact Be an ambassador for the Brand, Hotel, Community and Colleagues Responsible for overnight hotel walkthrough including newspaper requests Responsible for light housekeeping duties and delivery of requested items Qualifications Night shift availability is required.
Familiarity with hotel services and local knowledge of Calgary is considered an asset.
Applicants must provide a valid Driver's Abstract and possess a Class 5 Driver's License, with the capability to operate a standard transmission vehicle.
Previous experience in Guest Services is preferred.
Post-secondary education in hospitality is considered an asset.
A demonstrated passion for delivering exceptional guest service is essential.
Current First Aid and CPR certification is preferred.
#J-18808-Ljbffr