Housekeeping Professional

3 weeks ago

Waikato, New Zealand Hilton Hotels & Resorts Full time

Hilton Hotels & Resorts – Taupo, North Island
Overlooking beautiful Lake Taupo, Hilton Lake Taupo is a 113 room hotel resort. We have a fitness centre, sauna, steam room, spa, heated swimming pool and tennis courts.
Our onsite restaurant Bistro Lago is a dining destination for both international visitors and locals, and our conference and event areas offer unique spaces filled with natural light.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. Our amazing Team Members are at the heart of it all.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Housekeeping Professional cleans assigned guestrooms and keeps related room floors clean at all times during a shift, assisting guests with any questions they may have.
What will I be doing?
As the Housekeeping Professional, you will be responsible for performing the following tasks to the highest standards:
Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
Ensure that guests' privacies are protected during service.
Offer all possible assistance to guests and respond to guests' requests.
Clean and replenish supplies for guestrooms according to standards and procedures.
Perform turndown service when required.
Ensure master keys are kept secure at all times.
Keep trolleys neat and adequately supplied.
Maintain all equipment in good working condition.
Keep linen room neat and in good order.
Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
Be courteous and professional at all times, delivering high quality service to guests.
Maintain good working relationships with team members and all other departments.
Report maintenance issues promptly to the Engineering team.
Ensure compliance with lost and found procedures.
Take appropriate action to resolve guests' complaints.
Promote the hotel and Hilton products and services.
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
Adhere to the hotel's policies and procedures, Hilton code of business conduct, and the hotel's team member handbook.
Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for?
A Housekeeping Professional, serving Hilton Brands, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
High school graduate and attended skills training school.
Experience in the Housekeeping department is an advantage.
English literate to meet business needs.
Good knowledge of housekeeping's daily operations on guest floors.
Flexible with working hours, able to work morning/evening shifts, weekends, and public holidays.
Good knowledge of chemical usage and cleaning rooms.
What is in it for you?
Team Member meal per shift in the team dining room.
Discounted Go Hilton Team Member Travel Program.
Learning and development opportunities.
Hilton University which offers numerous online courses.
The opportunity to move within departments and the brand.
Thrive at Hilton supports our teams' well-being and performance.
Employee Assistance Program.
Uniform dry-cleaning.

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