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Cloud App Consultant

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Auckland, New Zealand Bdo In New Zealand Full time

BDO Information SystemsPowerful information systems are behind every leading business. That's why BDO has a dedicated team of technology consultants focused on getting this engine right.Purpose of the role:You will consult on, implement and support our clients with cloud based apps, such as Xero and Xero addons.Ideally you will have experience in with key Xero Addon apps, eg Cin7, Unleashed, WorkflowMax, GoJee, Projectworks, in either an implementation or support capacity, working directly with users of the system. However experience in any Xero addons would be considered as long as you are willing to learn new productsResponsibilities of the role will range depending on the applicant, however may include any of the following:Provide direct onboarding assistance for new clientsProvide direct support to existing clientsConduct relevant client facing workshops and user training sessions (onsite and remotely)Assist with project planning, scheduling, and project managementFacilitate client 'go-live' and hand holding through the initial stagesAssist with internal training and knowledge sharingLiaise with 3rd party software vendors, IT consultants, web developers and accountantsMaintain ongoing client relationships through excellent service and proactive supportMaintain internal Project Management, Practice Management and CRM systemsWork with your own client base and build ongoing business relationshipsOpportunity to cross-train and specialize on multiple cloud platformsPlay a key role in our growing SaaS implementation and integration practice#J-18808-Ljbffr