Solutions Engineer

9 hours ago


Wellington, New Zealand Cyclone Computer Co Ltd Full time

Cyclone has a busy year ahead, and we're looking for an experienced consultant to provide technical design, issue resolution and project delivery. Solutions Engineers are responsible for maintaining customers' on-prem and cloud infrastructure, and for working across our services, software and sales specialists to ensure the successful management of client's IT systems.

You'll conduct discovery and pre-sales, working closely with our sales team, and will draft and deliver presentations, demonstrate company products, and create customised solutions. You'll take ownership of customers' environments, define their roadmaps and deliver successful projects. You'll also contribute to the development of national service standards by working with peers in our branches throughout New Zealand and readily sharing your knowledge with junior team members to build our collective capability and a culture of continuous improvement.

Ultimately, your role is to ensure customers achieve their business outcomes through the provision of excellent technical solutions.

What you will do

Your primary responsibilities will include:

  • Developing positive relationships with customers and colleagues
  • Advising and influencing our customers, to ensure a strong programme of work
  • Providing pre-sales, requirement analysis, project delivery and post-implementation support
  • Resolving complex technical problems and investigations into the root cause and solution improvements
  • Sharing your knowledge with team members and contributing to ensuring a high standard across the team.
What's in it for you?
  • Ongoing professional development and certifications
  • Competitive salary and benefits package including health insurance
  • Four weeks’ annual leave and the option to purchase an additional five days
  • Matching donations to charity up to $1,000 per year
  • Discounts on IT hardware from our vendors
  • A full set of the necessary equipment
  • Team events and social activities
What you will bring

You’ll be enthusiastic, efficient, detailed and keen to complete work to a high standard. Ideally, you'll have previous experience as a consultant, with a broad skillset and a track record of staying up to date on the latest technologies.

We're also need your:

  • Expertise with infrastructure, applications, cloud and modern workplace solutions
  • Excellent communication and relationship skills, whether connecting in-person, in writing or online
  • First-rate planning, organising and prioritising skills
  • Demonstrable ability to work collaboratively across teams and departments.
About us:

Cyclone is a New Zealand privately-owned company, with branch offices in Auckland, Wellington, Christchurch and Dunedin. Our team of more than 175 people includes ICT specialists, engineers and delivery specialists, and we're continuing to grow.

Working at Cyclone includes the opportunity to thrive in:
  • A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
  • A collaborative team, with strong customer and supplier relationships.
  • A learning culture with development pathways directly connected to Apple, Microsoft, HP, Google and Dell.
To apply:

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.

Your application will include the following questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • How many years' experience do you have as a Solutions Engineer?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How would you rate your English language skills?
  • Which of the following Microsoft 365 certifications have you completed?
  • How many years' experience do you have as a Microsoft Modern Workplace Engineer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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