Assistant Manager

3 weeks ago

Waikato, New Zealand The Falls Retreat Full time

About us Falls Retreat is located in the stunning Karangahake Gorge and offers dining experiences, events (including cooking and gardening workshops), boutique weddings, corporate events, private functions, 3 charming cottages available for nightly rent and a glamping site.  Owner/chef, Brad King and his partner, Emma, live on site with their 2 kids, Layla the dog, 2 cats and a heap of chooks. They are passionate about sustainable living, making food from scratch, using homegrown or local produce and delivering amazing experiences. It's a great place to work with a family friendly ethos, surrounded by nature and a focus on work/life balance. 
About you We are looking for a "hands on" hospo superstar from a restaurant or event background who has proven experience in delivering exceptional customer experiences and wants a new challenge
Extensive Front Of House experience with a passion for delivering first class service and a warm welcome to guests.  Minimum of 3 years hospo experience with a passion for quality food and beverage.Leads by example with a positive and approachable manner and strong interpersonal skills Highly customer service orientated with excellent communication skills.  Work well under pressure with well developed organizational and time management skillsAbility to multi task and switch between tasks and responibilities from day to day. If you enjoy variety, this is the job for youAbout the Role The Assistant Manager will support the Venue Manager is delivering all operations relating to dining experiences, events and accommodation. This role offers a diverse range of responsibilities but it's basically all about people and making sure they have an incredible experience at our venue
The successful applicant will be accountable for :
Delivering dining experiences, functions and events to an exceptional standardDelivering a memorable experience to our overnight guests by maintaining housekeeping standards and offering first class service at all timesLeading, motivating and engaging employees to continuously deliver the best possible service to our guestsEnsuring our brand values are always promoted and maintainedContinually seeking to improve our processes and proceduresYou will be mostly working on the floor, leading a small team in delivering all our food and beverage operations.  Duties include food and beverage service to a very high standard, managing functions, menu development ( drinks specials),  managing bookings, ordering and inventory and training new staff. 
On the accommodation side of things, housekeeping duties, reception and "checking in" guests will also be part of your weekly roster. 
Experience of using Nowbookit, Bustle and Preno advantageous. This is a fantastic opportunity to allow your level of experience and passion for the industry to shine and to take the next step in your career
Salary is based on 30-35 hour week but please note this is a seasonal business with Winter being quieter so hours will fluctuate dependant on business needs. Applicant  should have flexibility and be available to work hard;)
This may also suit a couple as we are also looking for kitchen staff for Summer and we may also be able to assist with providing accommodation. 
If this sounds like you, email us a copy of your covering letter and CV.
Only short listed candidates will be contacted.
For further information about The Falls Retreat, visit

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