Sales Consultant

3 weeks ago

Auckland, New Zealand Cullen Jewellery Full time

About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.
We're committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally. Our dedication to our clients is what sets us apart. We build lasting relationships and share our expertise to help them make confident, informed decisions.
About the position: We are thrilled to be announcing the opening of our first international showroom in the beautiful city of Auckland on the 14th of November, and we want you to be a part of the amazing showroom team
You will be providing bespoke and informative consultations to clients as they discover or design their dream piece of jewellery. Reporting to our dedicated and supportive Showroom Manager, you will be working on a full-time, permanent basis.
Whether jewellery is already your passion, or you simply love working with people and are interested in finding out all there is to know about jewellery and diamonds, we'd love to hear from you
Key Responsibilities include: Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction Communicating with clients in a professional and courteous manner, ensuring clarity and building trust throughout the sales consultation process, with prompt and professional communication via emails and phone calls Promoting Cullen Jewellery's commitment to ethical practices and community initiatives; and Assist in maintaining the overall presentation and upkeep of the showroom, including cleaning displays and products as required; Engaging in the development of the wider team by sharing ideas, providing feedback to managers and actively contributing to and participating in sales meetings; What are we seeking? Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry; High attention to detail and commitment to providing exceptional client experience; Passion for premium jewellery and ethical & sustainable practices; Excellent interpersonal and communication skills, with strong organisational and time management abilities Computer literacy, with proficiency in email and client management systems; The right to work in New Zealand; and Capacity to work on a Tuesday-Saturday roster consistently; What we offer: In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Auckland on High Street, we offer all our team members with a range of benefits including:
A supportive and collaborative work environment; Generous staff and family / friend discounts; Team events and initiatives included as part of our wellbeing program; Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; The opportunity to join a growing company with a global presence - you really can take your career anywhere If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
Agencies, thanks for thinking of us - but we have this one covered

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