Receptionist - Waterfront Suites, Paihia

3 weeks ago

Far North, New Zealand Heritage Hotels Full time

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Front Office & Guest Services (Hospitality & Tourism)
$23.75 per hour, plus annual wage reviews
Heritage Hotel Management operate Heritage, CityLife and Heritage Collection Hotels within New Zealand.
At Heritage Hotels, our focus is delivering The Heritage Experience (T.H.E) which promises an exceptional and personalised experience every time a guest stays with us. Our H.O.P.E. values are Honesty, Ownership, Passion and Empathy.
About the role:
Waterfront Suites is based in Paihia and is part of the prestigious Heritage Collection group. We are looking for someone to join our small front office team in the Bay of Islands on a part time basis working up to 35 hours per week.
You will be checking guests in and out so handling reservations, payments and welcoming guests to the hotel and local area. You will be ensuring all hotel reservations are correctly loaded and guest requests are actioned correctly. You will respond to phone and email enquires and provide guests with information to ensure they have the best possible stay with us
You may have the opportunity to act as duty manager when the Resident Manager is away
About you:
Hotel reception experience is preferred
Knowledge/experience with Clarity (our PMS system) is ideal
IT savvy
Great attention to detail with a friendly personality and guest service ethic
High level of communication skills, both written and spoken
The ability to handle payments in an accurate manner
If you would love to show our guests the best of Paihia, apply now
Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a receptionist? How many years' experience do you have in the hospitality & tourism industry? Which of the following property management systems (PMS) do you have experience with? Do you have customer service experience? What's your expected hourly rate?
New Zealand's largest suite style accommodation provider, Heritage and CityLife Hotels offer a pre-eminent collection of four star-plus hotels in prime locations in all major New Zealand destinations. We work hard to consistently provide all guests with a superior accommodation choice, coupled with the superior service that sets our hotel group apart from the rest.
New Zealand's largest suite style accommodation provider, Heritage and CityLife Hotels offer a pre-eminent collection of four star-plus hotels in prime locations in all major New Zealand destinations. We work hard to consistently provide all guests with a superior accommodation choice, coupled with the superior service that sets our hotel group apart from the rest.
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