Receptionist And Customer Care Teleaudiology Assistant

3 weeks ago

Auckland, New Zealand Taupo Full time

Company description:
At Triton Hearing we're changing hearing, for good We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They're experts in their field, always exploring new ways to improve the quality of our clients' lives - with a range of innovative hearing solutions delivering the best possible outcomes.
As part of Sonova, which has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves - they transform lives. Join our mission and become part of our team
About the role:
If you have a background in administration, retail, and/or customer service, this varied role offers you the perfect opportunity to utilise and develop your skills in the Hearing Care industry.
The Receptionist and Tele-Assistant role will execute and support TeleAudiology in the clinic and assist with the overall smooth running of TeleAudiology consultations; helping provide quality hearing assessments and hearing aid fitting services, client referrals for treatment of hearing related problems while providing service excellence.
Clinic operations: Take charge of managing the day-to-day operations of the clinic.
Reception duties: Be the welcoming face of our clinics, handling all reception responsibilities.
Diary management: Efficiently manage the clinic diary to ensure smooth scheduling and operations.
Administrative tasks: Process insurance applications, government subsidies, and ACC claims.
Data management: Run daily reports through our CRM system to keep everything on track.
Technical skills: Full training is provided to perform in-house hearing aid repairs and be technical support in the clinic to remote Audiologists who provide consultations via video technology.
About you:
Exceptional customer service: You have a genuine desire to help people, offering exceptional service and care to every client.
Active learner: You are eager to develop your knowledge in Audiology, with the potential to train as a Tele Assistant.
Independent and collaborative: You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
Tech-savvy: You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.
If you are ready for a role that keeps you on your toes and allows you to make a significant impact in the Hearing Care Industry, this is the opportunity for you
Whats in it for you?
Competitive salary package + bonus
Substantial Parental Leave Package & Paid Partners Leave
Generous Wellbeing Allowance
Long-Service Recognition
Triton Perks - exclusive discounts to over 80 retailers and service providers
We offer an extensive leave policy including 1 'You Day' and Birthday leave
Free Financial Advice Sessions
Join us at Triton Hearing as we redefine the possibilities of the hearing industry and leave an indelible mark on the lives of millions.
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