Operations Manager

3 weeks ago

South Taranaki, New Zealand Cgr Services Full time

About us At Ocado Logistics, our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT.
We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), which drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs).
In our CFCs, together with the proprietary software applications, we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
Online shopping never sleeps, so neither do our CFCs; we are open 24x7x365.
About the role We are looking for proactive, energetic, and enthusiastic Warehouse Operations Managers to work on Night shifts at our site in Erith, Kent.
Our Operations Managers lead the business unit teams in successfully operating and optimising Ocado's platforms to deliver maximum client and customer value.
They are key to the bottom line performance of the operating region and driving a positive employee experience.
Accountable to the Senior Operations Manager for their personal and team performance, Operations Managers lead and motivate to drive and develop all aspects of business unit activities on site and on the road.
Living and breathing our 5 Pillars: Safety, People, Customer, Delivery, Cost, Operations Managers provide motivation and drive excellence in all that we do.
It is the responsibility of the Operations Managers to effectively plan resources in line with budgets and business objectives.
Duties will include but are not restricted to: Lead, motivate, and support large teams within time-sensitive and demanding operational environments.
Contribute to setting the site and regional strategies.
Lead the operation and identify innovative ways in which to serve our customers and conduct our business.
Manage your team's resource level, and prepare and justify budgets and plans against expected volumes.
Communicate effectively to your team, informing of key business results, continuous improvement initiatives, and important messages regarding process, people, and Health and Safety.
Work closely with other support teams (Agency partners, HR, Planning, Engineering, Facilities, and Safety Team) to achieve Site and Operations network targets.
Continuously encourage self-improvement, training, and development of your teams to support succession planning.
Champion the process of continuous improvement, guiding your team in delivering initiatives to make our customer experience even better.
Challenge and amend performance metrics to deliver improvements to productivity and standards.
Ensure food safety mechanisms that protect product quality are adhered to.
Provide comprehensive handovers to subsequent managers; presenting operating highlights, risks, and opportunities.
The Night shift vacancy for this role equates to 48 hours per week on 12-hour shifts starting at 17:30 on any 4 shifts from 7, including regular weekend work.
We do also have the occasional crossover shift, where a fifth shift is required, roughly once each month.
Please note, this role will involve standing and walking for extended periods, lifting objects weighing up to 30kg (periodically), and working within temperature-critical environments ranging from 30°C to -30°C.
About you Naturally, you are an excellent communicator and have good numerical skills, both verbal and written.
You thrive working in a KPI-driven environment and are quick-thinking, so you can react to changing situations.
You will also have experience in leading large and diverse teams in a fast-paced environment.
A passion for developing people with a proven track record of spotting and nurturing talent, demonstrable through formal talent mapping and succession planning, is essential.
High levels of PC/Microsoft package literacy, as well as experience and knowledge of best practice Health & Safety ways of working, are a must for this role.
Additionally, you should have a sincere bias for action, be passionate about achieving results, and drive production through efficiency and process improvement, along with the ability to demonstrate effective problem-solving and analytical capability to influence business and technical audiences.
Previous experience in a 24/7 warehouse or logistics environment on a similar scale, working knowledge of computerised warehouse management systems, previous experience working with all or parts of Google's suite, and a track record of successfully working with budgets are also highly desirable.
What do I get in return?
Our employee benefits are designed for you; we care about people and have ensured we have a wealth of benefits that focus on your well-being.
Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance.
15% off your Ocado.com shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers.
Exclusive travel, retail, and leisure discounts nationwide; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete).
Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme.
We're in it together; we are proud of what we do, and we can be even better.
Ocado is an equal opportunities employer and takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously.
We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership, or offending background, or the fact that they are a part-time worker or a fixed-term employee.
Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Closing Date: 00:00 Monday 14th October - Due to the fast-paced nature of our business, this vacancy may close sooner.
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