Assistant Manager

2 weeks ago

Auckland, New Zealand Heritage Hotels Full time

Front Office & Guest Services (Hospitality & Tourism) Full time Heritage Hotel Management proudly manages Heritage, CityLife, and Heritage Collection Hotels across New Zealand. At Heritage Hotels, we are committed to delivering The Heritage Experience (T.H.E.), guaranteeing an outstanding and personalized stay for each guest. Rooted in our core values—Honesty, Ownership, Passion, and Empathy (H.O.P.E.)—we foster an environment of excellence. Explore a fulfilling career at CityLife Auckland as a Full-Time Assistant Manager in our Front Office Team, where competitive salary and benefits await Join us on this exciting journey. THE ROLE Managing the day-to-day operations of all Front Office functions, ensuring seamless coordination throughout the hotel 40 hours per week, including weekends, based on a rotating shift schedule Providing an exceptional Guest Experience with a touch of playfulness and fun Demonstrating effective leadership with a diverse team Thriving in a fast-paced environment, making informed decisions on the fly Ensuring the safety and security of hotel guests and their belongings Exhibiting a generous nature that complements your service skills THE PERSON Minimum of 1 years' experience as a Duty Manager or Assistant Manager, preferably within a 4- or 5-star hotel environment Excellent communications skills, both verbal and written Willingness to work weekends and public holidays as part of the job role Experience with Opera Cloud Preferably holds a General Manager's License Must have a Full NZ Driver's License OUR BENEFITS A positive and enjoyable work atmosphere A comprehensive reward and recognition program, featuring annual wage reviews Exclusive discounts and complimentary hotel room nights Laundered uniforms provided for your convenience Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an Assistant Manager? Which of the following property management systems (PMS) do you have experience with? Do you have a current New Zealand driver's licence? Do you have customer service experience? Do you hold a current New Zealand General Managers certificate? #J-18808-Ljbffr

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