Field Trainer

4 weeks ago

Auckland, New Zealand Cgr Services Full time

Field Trainer

AUCKLAND, New Zealand

Explore your next career step with Amplifon, a global leader in the hearing care retail industry. Here in New Zealand, Amplifon trades under two brands: Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound. Join our Retail Excellence Team in an exciting Trainer role.

About us:

Amplifon is the global leader in the hearing care retail industry. Since 1950, we've been changing the lives of millions of customers all around the world. We have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.

Key Responsibilities:

Translate business performance and needs into training needs, co-design and develop training programmes, and enable the implementation of corporate projects.

Implement training programmes ensuring the development of the right competencies and mindsets of clinic staff.

Leverage audiological and/or customer experience knowledge to act as a coach and role model.

Support new staff members in their onboarding to ensure they have the basic competencies and knowledge to perform their job.

Partner with Area Managers to tailor specific action plans to boost the performance of existing staff.

Contribute to the Global Training community by co-developing, delivering and tracking training initiatives.

Use a variety of training methodologies: virtual coaching, classroom, on-the-job coaching, and online training.

Review and update training resources regularly to ensure relevance and meaningfulness.

Utilise Amplifon's LMS to support and track training initiatives.

Use reporting platforms to evaluate training outcomes.

Provide support in using Amplifon's client management systems.

Responsible for new graduate development and supervisor development.

Be the functional expert within the training team for the specialist portfolio.

Prepare and/or review changes to processes related to training.

Deliver train-the-trainer and other training sessions nationally when required.

To be successful in this role you'll need:

Training experience, especially in 1:1 coaching, and a track record of improving individuals' KPIs.

Ability to drive and travel nationally for in-person coaching.

Performance-oriented with the aim to provide effective initiatives to maximize in-store capabilities.

Data-driven to translate business KPIs and priorities into training needs.

Agility to work and communicate with different stakeholders.

Confidence in creating, presenting, and facilitating training material.

Excellent writing skills and attention to detail.

Efficient in all Microsoft Office software.

Excellent interpersonal and coaching skills with a talent for providing constructive feedback.

Experience in working within local and global contexts.

What's in it for you?

You will be joining a close-knit team of experienced professionals, while partnering with the broader business and making a clear contribution to our mission. We offer flexible working, a competitive salary, and some great staff benefits, plus you will be joining an organization that values its people.

Apply Now:

If you're an experienced trainer or have audiology industry experience with a passion for driving results, we want to hear from you Apply now to take the next step in your career journey with Amplifon.

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