Branch Manager

4 weeks ago

Bayofplenty, New Zealand Homehub Limited Full time

AMI HomeHub is a wholly owned subsidiary of IAG New Zealand with branches located in the major metropolitan cities of New Zealand and provides market leading home reinstatement services for IAG customers. 

As the Branch Manager, you will oversee the efficient and effective operations of our Tauranga branch, leading a steadily growing team servicing Tauranga and surrounding districts. Your responsibilities will span various facets of management, including but not limited to recruitment, HR functions, conflict resolution, team leadership, and handling customer disputes. The ideal candidate will possess strong leadership skills, a proactive approach to problem-solving, and a deep understanding of building maintenance operations.

Key Responsibilities:

Leadership & Team Management:
*Supervise, mentor, and motivate a diverse team, ensuring high levels of productivity and engagement.
*Foster a positive work environment conducive to professional growth and teamwork.
*Allocate resources efficiently, delegating tasks and responsibilities effectively among staff members.

Recruitment & HR Matters:
*Conduct recruitment processes, including interviews and selection, to attract top talent in the industry.
*Oversee HR functions such as onboarding, performance evaluations, training, and development initiatives.
*Maintain compliance with employment laws and company policies, handling disciplinary actions when necessary.

Problem Solving & Conflict Resolution:
*Address operational challenges swiftly and effectively, implementing solutions to enhance productivity and efficiency.
*Act as a point of contact for escalated customer disputes, employing strong communication and negotiation skills to resolve issues satisfactorily.

Operational Management:
*Ensure seamless day-to-day operations of the branch, coordinating with various teams to meet client needs and exceed service standards.
*Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing strategies for optimization.
*Collaborate with senior management to develop and execute strategic plans aligned with company objectives.

Preferred qualifications & Skills:

*Proven experience in team management within the insurance or building maintenance or related industry, demonstrating leadership skills and the ability to inspire and motivate a diverse workforce.
*Strong knowledge of HR practices, including recruitment, performance management, and compliance with employment regulations.
*Excellent problem-solving abilities with a track record of efficiently resolving conflicts and operational challenges.
*Exceptional communication and interpersonal skills, capable of liaising with clients, staff, and stakeholders effectively.
*Proficiency in organizational and strategic planning, with the capability to prioritize tasks and meet deadlines.
*Sound and consistent decision-making skills and a results-oriented mindset, focused on achieving and surpassing set goals.
Join AMI HomeHub and become an integral part of a dynamic team dedicated to delivering exceptional customer experiences and a company growing to become New Zealand's best in class. If you have the requisite skills and experience, we invite you to apply and contribute to our commitment to excellence.

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