Client Coordinator

3 days ago

Canterbury, New Zealand Aorangi Veterinary Services Ltd Full time

About the job This role is a hub of contact between our production animal vets, vet technicians, and rural farming clients.  The Client Coordinator - PA is responsible for the delivery of an exceptional experience for rural farming clients in conjunction with our on-farm teams. 
Being able to quickly build a positive rapport over the phone with clients is essential, as is a good understanding of on-farm activities, farming client's needs and expectations, and the unique challenges and pressures faced by this industry.
Our vet and tech teams' days need to be planned efficiently, while also coordinating with the other Aorangi Vet Services clinics to ensure we have the right people in the right place at the right time.  Therefore, a thorough knowledge of how a vet clinic works is required to do this job.
Because problems are not uncommon, this role holder will also need strong problem-solving skills to identify a problem and take the necessary steps to overcome it, while keeping stakeholders and financial implications in mind. 
Excellent communication and tight collaboration with the PA vets and Clinic Manager will be a requirement in many cases as will a commitment to continuous improvement.  The successful role holder will always be looking at what and how client services and processes are delivered to see if results are achieved most efficiently and effectively. 
There is also an administration aspect to the role, entering charge sheets, writing reports, and dealing with laboratory samples.
This is a fast-paced role that is critical to the business and would suit someone who can multi-task, think on their feet, and who loves to problem solve.
This role is full-time at 40 hours per week. You will be expected to share the rostered Saturday morning clinics, so some knowledge of veterinary nursing would be useful.
We are looking for someone with: 2-3 years of experience in an agri-business or mixed veterinary practiceA very good phone mannerStrong communication skillsConfidence and competence when using computer software Approachable, personable, and empathetic with a passion for outstanding customer service and an enthusiastic approach, plus a willingness to learn and take on responsibility.  The ability to work well within a team environment The ability to multitask, remain calm under pressure and be detail-orientedKnowledge of farming practices and large animal productsVet nursing skills would be an advantage About us We are an owner/operator mixed animal practice proudly serving Canterbury and the Mackenzie Country for more than 45 years.  With clinics in Geraldine, Fairlie, and Timaru, our vision is to be the people's vet practice of choice. 
We are a team that fosters positive relationships through communication and awareness and we're proud to deliver progressive evidence-based veterinary medicine.  We focus on preventative animal health to improve the lives of people and their animals. 
Our private independent practice places value on having a high-functioning collegial team, who achieve our goals while having fun.  We consider ourselves a supportive, and quality-motivated practice. Our emphasis is on providing high standards of client care, good outcomes, and a sense of satisfaction from a job well done.
Our offering to you We are in the stunning South Island of New Zealand, about 1.5 hours south of Christchurch and its international airport. 
With a drive time of just over an hour from the mountains to the sea, we truly live the snow-to-surf lifestyle here.  The Timaru District offers an enviable way of life with high-quality affordable housing, access to excellent facilities, schools, and a great café/dining scene, plus one of New Zealand's best-loved beaches. 
Wanaka, Queenstown, and the Southern Lakes all beckon as easy weekend visits, as does majestic Aoraki/Mt Cook National Park.
We offer excellent continuing professional development opportunities, well-being initiatives, and a fun, friendly, supportive, environment.  
We care.  For each other, for the animals, and our clients.  Come join us.     
For a confidential discussion please call or email: Janene Adams
HR Manager
(email protected) (0064) ******** Applicants must have the right to live and work in New Zealand.
Please apply through SEEK.

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