Head Of Retail

4 weeks ago

Auckland, New Zealand Country Road Group Full time

We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals
Apply now Job no: 996769
Work type: Full-Time
Location: Auckland, Melbourne - CBD & Inner
Categories: Retail Operations

Key Accountabilities
Lead the execution of the brand and Country Road Group's retail strategies and in-store visual merchandising (VM) execution
Liaise with merch, product and VM creative leads to understand upcoming launches and store execution expectations at a brand level
Partner with GM Retail, brand MD, and Head of Retail Operations to align retail strategies with the overall brand vision and the Group's goals
Contribute to the development of strategic plans as part of the Brand Leadership team, providing insights and recommendations to drive business growth and innovation.
Finance Management:
Drive and be accountable for brand's retail business P&L, actively managing the brand's retail cost base and optimising revenues
Provide guidance and coaching to Retail and VM Field teams on profitability levers to ensure all locations are leveraging best-practice to drive sales, conversion and profitability
Work with Retail Operations and Finance teams to ensure store and labour budgets are accurate, reflect current business performance, and set clear, achievable improvement targets for stores and retail leadership.
Retail Operations & Customer Experience:
Create a customer service strategy that is unique to brand and delivers a 'best in class' customer experience (including customer loyalty), generates repeat business and maximises sales opportunities
Partner with Retail Operations team to provide brand input into the development and implementation of standardized tools, reports, and strategies for retail operations, including brand operations standards, data insights and reporting, and communications needed to drive flawless and profitable in-store execution
Partner with the Real Estate team on the development and execution of the real estate strategy, including pipeline and new site identification, format development, and collaboration with store design on layouts for new stores, refurbishments, small works and prioritised store maintenance.
Brand Management:
Oversee the VM Field Operations team, which focuses on supporting and upskilling store teams in the practical execution of VM guidelines and standards within stores
Continuously evaluate the effectiveness of VM programs and initiatives, using data and feedback to drive continuous improvement of efficient in-store operations and ensure a consistent and compelling brand experience across all stores
Foster strong collaboration and communication between the VM Field Operations team and the Head of Visual Merchandising to ensure seamless implementation of creative VM direction and address any operational challenges.
People & Leadership:
Provide leadership across Retail team, promoting vision and motivation for the brand; ensuring clear paths of communications and information flow are developed and executed
Provide coaching to direct reports to ensure they are effective in their roles and able to problem-solve and prioritise the right outcomes for the brand
Create & foster an inclusive environment where all team members can thrive and feel included, respected and safe. Set clear expectations of behaviour and hold self and others accountable
Collaborate across group, building team cohesion and connection, to inspire and bring our House of Brands strategy to life
Embrace uncertainty and change while facilitating and enabling strategic change with clarity, empathy and optimism
Partner with people business partner to ensure the current and future people needs and opportunities are delivered to support the strategic plan i.e. team culture, training and capability, talent capability and management, recruitment, succession planning, performance management.
Key Capabilities
Extensive Management experience within a retail environment or working in a high sales turnover retail business
Strong industry and operational experience – a keen aesthetic and affinity with brand essential
Proven track record in senior leader role, management experience and ability to lead and motivate large teams
Ability to drive and execute strategic plans, knowledge of how to take a business forward
Ability to manage budgets and profitability, interpret basic financial reports and generate efficient rosters
Demonstrates flexibility and responsiveness in a dynamic environment, adapting strategies as needed
Skilled in leading teams through change, fostering a culture of adaptability and continuous improvement.
Why work for CRG?
The Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:
Generous employee discounts across our House of Brands
Seasonal clothing allowance
An additional day of leave for your birthday
An Industry leading Parental Leave Program
Flexible working arrangements to support work/life balance
Annual learning calendar to support the ongoing development of our team
Support community partnerships across our Corporate Social Responsibility Program
We are committed to operating ethically, sustainably, and responsibly.
About CRG
Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Advertised: 16 Oct 2024 AUS Eastern Daylight Time
Applications close: 06 Nov 2024 AUS Eastern Daylight Time

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