Workshop Service Manager

4 weeks ago

Queenstown, New Zealand Thl Full time

About Us:
At Tourism Holdings Limited (thl), we're not just about travel; we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. But that's not all - we're also the BIGGEST CAMPERVAN operator IN THE WORLD, with operations spanning NZ, AUS, US, and UK. Our diverse fleet includes maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Roadbear, and Just Go.
Join Our Team in Queenstown Passionate about automotive excellence? Thrive in a dynamic, customer-focused environment? Lead our Queenstown Service Department as a Workshop Service Manager. Ensure our fleet is legally compliant, well-maintained, and ready to hit the road.
What You'll Do:

Coach, lead and motivate a team of 10-30 skilled workshop team members (varies seasonally).
Manage budgeted labour, repairs, and maintenance costs.
Collaborate with RVSC South Island Manager, National Service Manager, and other key stakeholders.
Ensure top-notch customer service and quality workmanship.
Drive efficiency and productivity in our Service Centre.

Responsibilities:

Maintain high vehicle standards aligned with our company's training plan.
Contribute to branch leadership initiatives.
Implement and monitor customer satisfaction standards.
Handle warranty claim processing.
Ensure 7-day leadership coverage.
Facilitate effective training for the team.
Lead recruitment efforts.
Design rosters to meet business needs.

Requirements:

Grade 3 trade certification as a mechanic.
Full current driver's license.
Minimum 3 years' experience in a similar automotive role.
Cost management expertise.
In-depth knowledge of automotive systems.
Strong organisational and communication skills.
Passion for quality and customer satisfaction.
Proficiency in Microsoft Excel and Office applications.

Benefits and Perks:

Our products are fun, and our jobs are too. You'll be a part of a creative and collaborative team that invites one and all to bring cool ideas to life that make an impact on our business.
Experience a flexible work environment that embodies the spirit of travel and adventure. Whether you want to embark on a road trip with friends and family or explore caves and waterfalls, we've got you covered with the keys to your ride and the gear you need.
Working for thl opens up an epic world of fun experiences and you'll probably have to rewrite your bucket list.

If this sounds like the opportunity you've been looking for then we want to hear from you

#J-18808-Ljbffr

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