Flight Coordinator

Glenorchy Air is looking for a self-motivated, well-organised individual to join our busy scenic flight company as a Flight Coordinator. 
Working within a fast-paced and exciting environment you'll be providing exceptional customer service whilst coordinating flight departures to Milford Sound, Mt. Cook, & Stewart Island.
At Glenorchy Air, we are passionate about aviation and the beautiful region we fly in. We do our utmost to provide our customers with the most memorable experience and are proudly rated as Queenstown's #1 Activity on Tripadvisor.  To hit the ground running what you'll have… A passion for providing exceptional customer serviceExcellent communication skillsA can-do attitudeThe ability to multi-task whilst remaining calm and focused under pressureAn eye for detail and accuracyOutstanding organisation skillsCreative problem solving and critical thinkingFlexibility with rosteringThe right to work in New Zealand – resident or valid work visa - This is essentialA full clean NZ driver's licence for a minimum of 2 years  - This is essentialWhat you'll do… Work as part of a team to deliver exceptional customer service to our customers at every opportunity. Respond to enquiries and bookings over the phone, via email, and at our Queenstown Airport kiosk. Proactively promote & drive sales of all Glenorchy Air products.Manage reservations and resourcing.Coordinate the smooth running of day-to-day operations in the safest and most efficient way possible.Prepare each flight departure with legal weight and balance requirements. Monitor operating aircraft locationsEfficiently communicate changes with the team as they happen throughout the day. Provide ground crew support to Pilots when needed.Reschedule passengers or organise refunds if flights are cancelled due to weather. Ensure Glenorchy Air H&S policies are adhered to and actively contribute to our Safety Management System. Drive our passengers to and from Queenstown if required (subject to obtaining a P licence)What we offer… Competitive payFun sales incentivesAn extensive range of scenic flights and activities for you to experienceA small social team, who like to have fun while while getting the job doneStaff events, team building activities, BBQs, dinners & drinksGreat discounts for family and friendsPrevious customer service experience is essential, time working within a Queenstown-based tourism role or coordinating a fast-paced operation would be preferred, and a sales background is a bonus but not essential.
Based at Queenstown Airport, you will be working in a busy environment with small, tight-knit team. 
You will be working varied hours between 7.30 am – 6:30 pm, within a 7-day-a-week business. You must be available to work weekends
Applications will be processed as they come in, so if you think you're right for the role we recommend applying sooner rather than later.  
Please only apply by emailing Katie with your CV and cover letter - (email protected), and not through Seek.