Customer Data Analyst

2 weeks ago

Whanganui, New Zealand Toyota Full time

Are you ready to take your analytical skills to the next level at New Zealand's number one car company? If you are then this could be a fantastic role for you.
What's in it for you:
Fantastic Job Security
Excellent growth and development opportunities
Health Insurance
Discretionary staff bonuses
Staff discounts across our range of products
A subsidised café onsite and free parking
Work for a global organisation
Work in a team with an EXCEPTIONAL culture
The role:
At Toyota New Zealand, customer experience is at the forefront of everything we do. This role will primarily see you take responsibility for maintaining and utilising customer data for the purposes of essential and marketing communications in line with current legislation. The opportunity to work as our Customer Database Analyst doesn't come along often; this rare gem of a role is being advertised for the first time in 11 years
What you will be doing:
Co-ordinating data needs for Toyota New Zealand's compliance communications to customer groups.
Coordinating with stakeholders to establish data needs and develop strategies to support this.
Preparing data for Marketing Automation, segmenting and analysing audience information.
Developing and managing campaign performance dashboards.
Acting as a subject matter expert in system development projects, representing the customers' needs; conducting BAU testing and finalising test scenarios.
About you:
Data analysis is where your heart lies; however, alongside your strong analytical skills, you will have a genuine interest in understanding the customer experience and how the two complement each other within Toyota NZ.
Ideally, you will have:
Previous experience in a similar role (3+ years).
Competence in Microsoft Access, VBA, and SQL.
The ability to think logically and critically.
Familiarity with Salesforce. Experience in Salesforce Data Cloud or Marketing Cloud would be advantageous.
A bit about us:
Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan, and in 2023 celebrated 36 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders' lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices while supporting initiatives and programmes that look after our environment.
At Toyota NZ, we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you shine in the recruitment process, please let us know in your application.
Ready to take the next step and start your career with Toyota?
If this role sounds ideal to you, don't delay applying Even if you don't have all of the skills and experience noted, we would still love to hear from you. Use your cover letter to tell us why you think you would be a great fit for this role at Toyota.
Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.

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