Account Manager
3 weeks ago
Account & Relationship Management (Sales) Full time Assura is a well-established software company with great clients and strong growth.
In its simplest form, we write configurable workflow software, implement it and support it.
Our solutions provide a value-adding auditable business process for things like knowledge management, health & safety, ACC claims management, complaints management, asset management and much more.
We're a great place to work because of our people, and the opportunities they have created for our clients, for themselves and for Assura.
About the Role We want someone to ensure our software helps our customers to be efficient, makes their lives simpler and supports their success, by ensuring they know what it can do for them and that we understand what they need it to do for them.
Type of person Honest and a good person – no dicks.
Smart and a fast learner.
Genuinely enjoys understanding customers and helping them.
Understands software and technology.
Desire to keep getting better and a learning mindset.
Good with understanding the big picture, but also on delivering on the details.
Success looks like Customers who look forward to seeing/hearing from you again as you add value to their business.
A direct channel to our clients and their issues along with the functionality wanted from the software.
Growing engagement and revenue from our client base and minimal client churn.
Benefits and Perks (the good stuff) Working with really good people who are skilled and motivated and have a great sense of humour....well, most of them do.
Serving a wide range of clients and industries who get a lot of value from our software.
Ability to own this role as the company grows.
Flexible work options.
Market-leading pay.
4 weeks leave a year and 10 days sick pay.
Good location with plenty of parking and nice new office space.
Skills & Experience Able to build trust and rapport by being genuine and doing what you say you will.
Understand technical concepts.
Able to learn the concepts of our software and be able to configure and demonstrate it.
Recognise solutions that solve issues for a business and be able to articulate and demonstrate them.
In terms of experience, we're more interested in you being a "really good" account manager, than the number of years you have been at it.
However, we would expect you to have had a minimum of 3 years working in a B2B customer management role to meet the above criteria.
There is also value to us in you understanding how different businesses and their processes work.
Second to last, you must have an excellent standard of written and spoken English.
Finally, you MUST be a New Zealand citizen, or have a current visa to work in New Zealand.
Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as an account manager?
How would you rate your English language skills?
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