Account Support Manager

3 weeks ago

Auckland, New Zealand Suntrust Banks Full time

**Job Title:** Account Support Manager **Company:** SunTrust Banks **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 8 **About Us:** At SunTrust Banks, we are dedicated to creating a positive and inclusive work environment for all our employees.
We understand that diversity in our workforce drives innovation and better serves our clients' needs.
As we continue to grow, we are seeking an experienced Account Support Manager to join our team and contribute to our mission of providing exceptional customer service and innovative banking solutions.
**Job Summary:** The Account Support Manager will be the primary point of contact for clients, providing unparalleled support and guidance while fostering long-term relationships.
This role demands a highly organized, independent individual with a strong work ethic to oversee client accounts, facilitate communication between clients and internal teams, and identify opportunities for growth and improvement within the account support function.
**Key Responsibilities:** - Act as the primary liaison between clients and SunTrust Banks, effectively handling inquiries and resolving issues.
- Manage a portfolio of client accounts, ensuring all needs are met and services are delivered efficiently and effectively.
- Collaborate closely with internal teams, including sales, operations, and customer service, to ensure seamless service delivery and exceed client expectations.
- Develop a deep understanding of client business objectives and provide tailored solutions to help them achieve their goals.
- Analyze account performance data and client feedback to develop action plans for enhancement and improvement.
- Conduct regular check-ins and account reviews with clients to maintain strong relationships and identify any potential concerns early.
- Train and mentor junior team members on best practices in account management and customer service.
- Maintain accurate documentation of client interactions, requests, and outcomes within the CRM system.
- Stay updated on industry trends, regulations, and competitive landscape to provide clients with informed insights and advice.
- Organize client events and workshops to foster engagement and showcase new products or services.
**Requirements:** - **Education:** Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
- **Experience:** Minimum of 8 years in account management, customer support, or related roles within the banking or financial services industry.
- **Technical Skills:** Proficiency in CRM software and the Microsoft Office Suite; familiarity with banking software is a plus.
- **Personality Traits:** Independent thinker who is resourceful, self-motivated, and hardworking.
Able to handle multiple tasks independently while maintaining productivity.
- **Soft Skills:** Excellent communication skills, both verbal and written.
Strong critical thinking capabilities to solve complex problems and address client concerns efficiently.
- Proven ability to build and maintain relationships with diverse clients and stakeholders.
- High level of attention to detail, organization, and problem-solving skills.
**Benefits:** - Comprehensive disability insurance to ensure your comfort and security.
- Access to free food on-site to promote a healthy and enjoyable working environment.
- A joining bonus to acknowledge your commitment and expertise as you join our team.
**Working Environment:** At SunTrust Banks, we embrace diversity and create an inclusive culture that values and respects all perspectives.
Our team is composed of unique individuals who bring various backgrounds and experiences, contributing to a vibrant workplace that fosters creativity and innovation.
We are committed to enhancing our inclusive environment and ensuring that every team member feels valued and empowered.
**Application Information:** If you are ready to take on this rewarding role and be a part of a dynamic team that is committed to excellence in client service, please submit your application by October 31, 2024.
**Equal Opportunity Statement:** SunTrust Banks is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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